I just got gigabit speed service with xfinity. Am I right to assume that if the router (RBR50) is directly connected to the modem I should be seeing close to gig speed with a hard-wired laptop? Also with a laptop hard-wired to the satellite, what kind of speeds can I expect? I currently have a laptop hard-wired to the router and only seeing under 200mbps. I have xfinity coming out today to check my connection but am I right to assume that I should be getting close to gig speed with a laptop hard-wired to the router? I just don't want to be surprised if the tech tells me that the speed is fine and its a router issue.

Was a factory reset and set up from scratch performed on the router after the new services was enabled? If you had QoS/Speedtest configured on your prior service, then this is whats probably limiting the speed. Factory reset the Orbi router and this time, do not do a speedtest app on the router. Just set up the wireless and re-add the satellite(s). Then run a wired speed test with your wired PC. If the satellite is wireless connected, you wont see 900Mb speeds, Maybe around 500Mb-600Mb. If you can connect them via wired back haul, then you should see 900Mb speeds. What is the mfr and model of the Modem/ONT your using?

I actually set it up from scratch after the gigabit service was installed. When I hook up the laptop directly to the modem I'm also only getting under 200mbps speed so I'm assuming its a comcast issue. The modem Xfinity gave me was a Technicolor CGM4140COM

Ok, ya if your only getting 200Mb at the modem, then the ISP will need to have a look.I believe this model is a gateway router as well. I would ask the ISP to bridge this so it disables the router and wifi portion of the modem. Or see about installing a stand alone modem. If they wont bridge the modem/router, use the DMZ on the modem for the IP address the Orbi router gets from the modem. Last option would be to use the modem as your main router and configure the Orbi router in AP mode.

The modem is actually in bridge mode. I made sure they did that before they left during the install visit. I will see what the tech says today as he'll be here in a few hours to troubleshoot. In regards to the last option.....by using the modem as the main router, I would hardwire the orbi router to the modem. Disable the radio's in the modem and then only broadcast with the Orbi router? If so, wondering how that would be any different than being in bridge mode now.

Differences is modem would be the router and the Orbi router would be in AP mode, essentially it's router is disabled and just using the WiFi of the Orbi system. Only as a last resort and if the ISP modem can't be bridged would this be recommended. If the modem is bridged then your fine with the Orbi running in router mode. Hope the ISP can figure it out. Let us know.

Gigabit Speed Question | NETGEAR Communities

14 Replies

FURRYe38
Guru - Experienced User
Apr 22, 2018
Was a factory reset and set up from scratch performed on the router after the new services was enabled? If you had QoS/Speedtest configured on your prior service, then this is whats probably limiting the speed. Factory reset the Orbi router and this time, do not do a speedtest app on the router. Just set up the wireless and re-add the satellite(s). Then run a wired speed test with your wired PC.

If the satellite is wireless connected, you wont see 900Mb speeds, Maybe around 500Mb-600Mb. If you can connect them via wired back haul, then you should see 900Mb speeds.

What is the mfr and model of the Modem/ONT your using?
- RegDawg
  Apprentice
  Apr 22, 2018
  I actually set it up from scratch after the gigabit service was installed. When I hook up the laptop directly to the modem I'm also only getting under 200mbps speed so I'm assuming its a comcast issue.
  
  The modem Xfinity gave me was a Technicolor CGM4140COM
  - FURRYe38
    Guru - Experienced User
    Apr 22, 2018
    Ok, ya if your only getting 200Mb at the modem, then the ISP will need to have a look.
    I believe this model is a gateway router as well. I would ask the ISP to bridge this so it disables the router and wifi portion of the modem. Or see about installing a stand alone modem. If they wont bridge the modem/router, use the DMZ on the modem for the IP address the Orbi router gets from the modem. Last option would be to use the modem as your main router and configure the Orbi router in AP mode.

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Gigabit Speed Question