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Blair2201's avatar
Blair2201
Tutor
Jun 09, 2020

Hard wired RBS40 keeps dropping out

in 2017 I bought the RBK40/RBS40 package.  For nearly 3 years the system has worked flawlessly.  About 6 months ago I installed an home office in the back garden and ran a cat 7 cable to the office where the RBS40 now resides and fully tested the wiring; which has been running comfortably at 350mbps without a hitch.

 

Last week I started getting drop outs, where the app showed that no signal was being recieved by the RBS40.  This is nearly always rectified by re-booting the satellite.

 

Has anyone experienced the same thing?  is there a fix or is it just a case of replacing the RBS40?

 

Any help would be appreciated.   

13 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 09, 2020

    what firmware is on the rbr and on the rbs? 

    Have you tried a simple reset and reinstall? 

    how long is the ethernet run? 

    do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?

    • Blair2201's avatar
      Blair2201
      Tutor
      Jun 09, 2020

      Thanks plemans

       

      what firmware is on the rbr and on the rbs? 


      RBR40 - v2.5.1.16
      RBS40 - v2.5.1.16

       

      Have you tried a simple reset and reinstall? 


      I have unplugged the power on both units and restarted.  Which corrects things for a while then the RBR drops out again.  It can be online and running fine for 2 days before dropping out.

      how long is the ethernet run? 

      15mtrs

       

      do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?


      I've asked a friend of mine just now and he has agreed with a temp swap.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 09, 2020

        Does the RBS drop out when wireless connected? 

        Is the RBS directly connected to the RBR or is there a switch in the middle? 

         

        Any Wifi Neighbors near by? If so, how many?

         

        Please try a factory reset and setup from scratch with the RBR and RBS.

        Blair2201 wrote:

        Thanks plemans

         

        what firmware is on the rbr and on the rbs? 


        RBR40 - v2.5.1.16
        RBS40 - v2.5.1.16

         

        Have you tried a simple reset and reinstall? 


        I have unplugged the power on both units and restarted.  Which corrects things for a while then the RBR drops out again.  It can be online and running fine for 2 days before dropping out.

        how long is the ethernet run? 

        15mtrs

         

        do you have more than 1 satellite? any chance of swapping it with another one to test if its truly the satellite or if its the run?


        I've asked a friend of mine just now and he has agreed with a temp swap.