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atomarchio's avatar
atomarchio
Tutor
Jan 30, 2019

Having issues with RBK30 satellite

I bought the Orbi about a year ago. Seemed to work fine until I bought a google mini home hub for 1st floor bedroom.

 

I am noticing that Google mini disconnects from network often.  Trying to place the satellite in area closer to bedroom.

 

However, when I go to login page I keep seeing backhaul status and then it goes back to config sync.  I am wondering if the satellite keeps disconnecting from network.

 

Is there another product I can buy to resolve this?  Should I purchase a 2nd satellite for the specific room (bedroom) where the google mini can't connect?

 

Or should I replace the satellite with the larger one?

 

Please help.  Thanks.

Installation
Troubleshooting

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 30, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using?

     

    Try enabling Beamforming and MIMO.

    atomarchio wrote:

    I bought the Orbi about a year ago. Seemed to work fine until I bought a google mini home hub for 1st floor bedroom.

     

    I am noticing that Google mini disconnects from network often.  Trying to place the satellite in area closer to bedroom.

     

    However, when I go to login page I keep seeing backhaul status and then it goes back to config sync.  I am wondering if the satellite keeps disconnecting from network.

     

    Is there another product I can buy to resolve this?  Should I purchase a 2nd satellite for the specific room (bedroom) where the google mini can't connect?

     

    Or should I replace the satellite with the larger one?

     

    Please help.  Thanks.

     

    • atomarchio's avatar
      atomarchio
      Tutor
      Jan 30, 2019

      The firmware is V2.2.1.210.  Motorola Surfboard 6141

       

      home almost 4500 sq ft.  the distance between router and satellite is more than 30' I would guess probably closer to 50'.

       

      However, I can't move satellite move closer to router because wifi coverage decreases in my home office which is on other side of house from router.

       

      Would adding a 2nd satellite (in between router and 1st satelllite) resolve the issue?

       

      Here are my channel settings.

       

      2.4G Channel 6
       
      2.4G Mode Up to 192 Mbps
       
      5G Channel 36+40+44(P)+48
       
      5G Mode Up to 866.7 Mbps