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Honeywell Redlink Gateway will not connect
Had a Honeywell Redlink Gateway setup prior to installing Orbi Mesh (RBR20). I noticed the other day that I could not access the thermostat. The Honeywell Redllink Gateway cannot connect. It has a solid amber light. The Gateway connects through a ethernet cable. I contacted Honeywell and they thought the problem was it needed automatic IP address assignment set on the Orbi router. It looks like it is set, but then I might not be looking at this correctly. Has anyone encountered this? Thanks for any suggestions. John
6 Replies
I'm using Honeywell Redlink and Orbi with no issues. I'm using Orbi in access point mode behind another router. The router is set to hand out an IP address via DHCP to the gateway.
Is the gateway plugged directly into the Orbi router?
Did you power-cycle the gateway?
As far as I know there is no GUI and no settings on the gateway, so it can't be configured wrong.
- Thanks for the reply. My setup is
Internet modem -> Orbi router -> 2 Orbi satellites
Lan -> Honeywell Redlink
The Ethernet cable from the Redlink is plugged into the Orbi router. I have powered everything off and on. The Redlink is still not connecting.
Thanks in advance for any suggestions.Do you see the gateway in the list of connected devices on Orbi? You should find the MAC address of the bottom of the gateway.