NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hk510's avatar
hk510
Aspirant
Dec 25, 2018

HOW DO I GET PHONE SUPPORT?

How do I get phone support for my new RBR50.   Setup is not working.   I have registered the product.   The web site is not giving me any option other than to post here.   HOW DO I GE...
Installation
ekhalil's avatar
ekhalil
Master
Dec 26, 2018

I tried to post a reply to this post with a number to NG Support but it seems that those posts were moderated and removed since it seems phone numbers in general are not allowed to be posted here. 

I sent you a private message with the number I use to call NG Support :)

  • ekhalil's avatar
    ekhalil
    Master
    Dec 26, 2018

    If you registered your product then all you need to do is to go to "My Netgear" web page: https://www.netgear.com/mynetgear/registration/login.aspx

     

    Once you login you can choose "Get help on my Netgear product" in the following menu:

     

    Select the registered product that you need help with, you will get a number of suggestions, if you select to contact support then you will be asked about the preferred way of communication, you can select either to open a ticket, email or call. If you select to call then you will be asked to give a description to your issue before giving you the local phone number.

    Good luck!

  • Mumzee's avatar
    Mumzee
    Aspirant
    Mar 04, 2019
    I need a support phone #. My router cannot find my orbi- it worked for a month and now has just stopped. Very frustrated and ready to take the product back. Any one have a #?
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 05, 2019

      Make a new post in the Orbi forum and give some details of the problems your having. Maybe we can help you figure out whats wrong and help you get your Orbi working without having to phone contact NG support. 

      Mumzee wrote:
      I need a support phone #. My router cannot find my orbi- it worked for a month and now has just stopped. Very frustrated and ready to take the product back. Any one have a #?