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kuact78's avatar
kuact78
Aspirant
Oct 19, 2019

How do we connect 2.4Ghz wireless devices on the Orbi network?

I have problems getting my Yale door viewer and roomba to connect to my home's wireless network. The devices say they cannot detect the network. Can someone please help?

9 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 19, 2019
    kuact78 wrote:
    I have problems getting my Yale door viewer and roomba to connect to my home's wireless network. The devices say they cannot detect the network. Can someone please help?

    This is down to sloppy design on the part of Yale and roomba. They have not caught up with the rise of Mesh wifi, which puts 2.4 GHz and 5 Ghz together for convenience.

     

    This is a common issue around here.

     

    Here is a long and complicated discussion of the issue:

     

    How to set a separate SSID for the 5 GHz network o... - NETGEAR Communities

     

    You might be able to get simpler advice from Yale and Roomba. I bet you aren't the first person to hit this brick wall.

     

    You could also search this community for Roomba and Yale.

     

     

     

     

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Oct 19, 2019

      Another suggestion that appears to work in some cases is to temporarily tell the Orbi to stop "broadcasting SSID" on the 5G network.  This is easy on the web interface on the Advanced Tab->Advanced Settings->Advanced Wireless Settings.  Tell the phone you are using to "forget" the Orbi WiFi network, then connect to it again by selecting from the list of WiFi nodes and entering the WiFi password.  After the setup is complete, the Yale or Roomba should be connected and you can go back and tell the Orbi to begin broadcasting the SSID on the 5G network.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Oct 20, 2019
        CrimpOn wrote:

        Another suggestion that appears to work in some cases is to temporarily tell the Orbi to stop "broadcasting SSID" on the 5G network.  This is easy on the web interface on the Advanced Tab->Advanced Settings->Advanced Wireless Settings. 

        For those of a visual turn of mind:

         

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 20, 2019

    As mentioned by CrimpOn, just temporarily disable the 5G SSID Broadcast, then setup your 2.4Ghz only devices. After they are setup, re-enable the 5G SSID broadcast then you'll be ready to go. 

    kuact78 wrote:
    I have problems getting my Yale door viewer and roomba to connect to my home's wireless network. The devices say they cannot detect the network. Can someone please help?