Huge WiFi speed drops with Orbi RBK53

Hi,

FW version is 2.5.1.8.

Thanks.

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Hi, thanks. Response in * to your questions below:
FURRYe38 wrote:

What is the Mfr and model# of the ISP modem the NG router is connected too?

* Mfr: DZS (DAZAN Zhone solutions)

* Model: ZNID-GPON-2424A1-NA rev.F1

I
What is the size of your home? Sq Ft?

* 2400 sqft

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

* One satellite is 30 ft from the router, the second one is about 40 feet.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

* Auto

Any Wifi Neighbors near by? If so, how many?

* Two

 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

* WMM is enabled. I will try enabling Beamforming and MIMO/MIMO.

 

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

* All above already disable. Preamble mode is in auto. 

Has a factory reset and setup from scratch been performed since last FW update?

* Yes.

 

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Avohai wrote:

Hi All,

Since the past weeks I've noticed low WiFi performance of my devices (PC and Mac laptops, Iphones) of my Orbi RBS53 (Triband, router + two satellites). My configuration:

ISP fiber 1Gbps-> Orbi router is wired (CAT 5e) to each of the satellites located in separate rooms at least 40 feet apart.

When connecting devices directly to the satellites via ethernet cable, I get download speeds ~ 500 Mbps (OK). Using the same devices nearby (same room) as each of the satellites, I get WiFi speeds ~ 250 Mbps (OK but huge dropping if you are just standing besides the satellite?). As soon as I walk to next adjacent room (10 feet away), the same device gets WiFi speeds ~ 40 Mbps, which is a huge drop.

I have had my Orbi since Christmas but I noticed the problem becoming worse since the past month or so. I am running the latest firmware. 

I know this is not normal because I could get better WiFi speeds in the same rooms with my previous (non mesh) router from Linksys which was 4 years old. 

For the price I paid for my Orbi, I was expecting way better performance.

Is anybody experiencing similar issues?

Thanks!

 

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Latest update: still unresolved.

Netgear customer support gave me some instructions that did not help at all. In the latest e-mail, they asked me to complain to my internet service provider to solve the problem with my Orbi. LOL...

This is the situation:

Laptop wired directly (ethernet cable) to the fiber company modem: 800 Mbps

Laptop wired directly to an ethernet port of the Orbi router which is wired to the fiber company modem: 720 Mbps (ok).

Laptop on 5G WiFi from the router one feet away from the router in the same room: 300 Mpbs (more than 50% drop).

Laptop on 5G WiFi 15 away from the router in the adjacent room (no other network device in the same room): 30 Mpbs (that is more than 10 times drop).

Yes, following Netgear's support, I have set a separate channel for the 2.4 and 5 GHz channels (not auto), enabled Beam Forming and Fast Roaming, etc.

I have had this Orbi for 3 months. 

Not being able to return it any longer, it is going to the trash and I am going to look for another mesh router. Recommendations are welcome but Netgear never anymore.