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Forum Discussion
Mikey94025
Sep 25, 2016Hero
Intermittent internet connectivity outage with Orbi?
I just installed my new Orbi router yesterday, replacing a Nighthawk R8500. I believe that overall wireless coverage has improved, though top-end performance is not quite as high (measured via fast.com). That's fine for me, and the only router feature I miss is being able to have separate 2.4Ghz vs. 5Ghz SSIDs (so I'm grudgingly switching to the new-fangled way of naming the two wireless networks the same),
I've upgraded the Orbi firmware to the latest available - V1.2.0.6. What's concerning is that my 2 Nest cameras (Dropcam Pros) have individually reported going offline today at 7:12am, 10:58am, 1:12pm. I didn't notice any internet outage myself today. Each time I receive the offline email I check and the camears are online again. I never received these before today while using my R8500 or older wireless routers, so it's not Nest/Dropcam.
I looked at the Orbi admin website Interrnet Port... Show Statistics and it shows WAN/LAN/WLAN up time for the entire day (i.e., no reset and up times > 14 hours). I also looked at Advanced... Administration... Logs during the offline times and other than spurious [DoS Attack: RST Scan] entries (that normally appear throughout the logs), nothing seems to indicate an outage.
Has anyone else notice camera outages? Thoughts on what this might be? I'm hoping that a firmware update will iron out these intermittent outages.
I read in the other "Ring Door Bell" thread that a customer had better results after disabling "Enable Implicit BEAMFORMING". So I tried that just to see what happens. It's probably too early to tell yet, but my 2 Nest cameras have only disconnected once in the past 2 days and I think that's because there was a power outage at my house today (I wasn't home and both cameras went out at the same time, something the intermittent outages haven't done).
245 Replies
- keroppi888Aspirant
I found a solution that seems to be working for me. First let me state that I'm not an engineer, so apologies if this is a rudimentary work around, but my Nest is stable now, so I'm happy and thought this might help a few people out there.
Before i bought my Orbi, I had a Asus RT-N66U Wireless Router. In order to reach my outdoor Nestcam at the end of our driveway, I had to put a Netgear AC750 wireless extender in my garage to extend the signal to my nestcam.
Once I installed the Orbi (with two satellites) - the internet speed within my house was terrific with the mesh network, but the range to the end of my driveway was still weak. So I linked my Netgear extender to my orbi and used that extender to connect my Nestcam again.
That's when I started to experience all the intermittent "drops" with my Nestcam (several a day). So I was reading this discussion board, and was about to try to turn off "beamforming" (whatever that is!) based on the posts, but then I saw that someone said the issue is with the 2G spectrum.
So I decided to try to extend just the 5G network using my Netgear extender. It was easy to do - just plugged in my extender to my computer, pulled up the Netgear setup site, and turned off the 2G network, so it was "only" extending the Orbi 5G network to my Nestcam. Also, unlike the Nestcam itself (or other devices in my house), the Netgear extender software actually differentiated the signal from the Orbi satellite vs. the Orbi main router - so I was able to extend the 5g signal from JUST the closest Orbi satellite (so no problem with the extender now trying to hop back and forth between the Orbi router and Orbi satellite signal).
Anyway, first full day now without a drop. And didn't have to turn off beamforming (which I guess some people on this board said could degrade performance). I haven't noticed any interfernce in the Orbi and extender signals either.
So if you are just trying to solve a Nest cam specific problem, you might want to use an extender dedicated to just servicing the Nestcam and just extend the 5g signal from a specic Orbi device. if you don't have an extender, you can pretty easily reset your old wireless router to act as an extender (lots of videos on Youtube). Anway, again, not a technical guy - but just posting in case this is helpful to anyone else.
Hi all.
I was about to buy the Orbi until I saw this thread about the problem with Nest Dropcam. Having constant Dropcam coverage is very important to me -- I can't have it drop even once, let alone several times per day -- so now I'm considering going with the new Google WiFi instead. Since I'd prefer to go with Orbi, could someone please educate me on exactly what this "Implicit Beamforming" is? What does it do? Does turning it off fix the problem? And more importantly, what suffers if it does get turned off? Lastly, does anyone know if this problem exists with the new Google WiFi?
Thank you!
It's one of the advanced options in the router and none of my 4 dropcams have suffered any connectivity problems with it off. I wouldn't avoid the Orbi just because of this behavior since this workaround exists. My wifi performance is still really good with the option off and I wasn't able to detect or measure any difference with it on/off.
I guess my concern is that I don't know what turning it off actually does. There must be a reason for it to be on (it's gotta do something, right?) so what changes once it's turned off?
Also: the Orbi is better than the Google WiFi which is likely why it's more expensive. If turning off this "beamforming" makes the Orbi not quite as good as when beamforming is turned on, then it might not be worth it to pay the extra money for the Orbi. Does that make sense?
- ForestTutorTech- the beamforming alteration plus and minuses was pretty well talked through in the first couple of pages here
I would like to add that WeMo has a hard time with Orbi too. I just set up my Orbi last night and have deleated Nest protects, cams, and thermostat along with multiple wemo switches and ring doorbells trying to reload them with luck only on the cameras. Why would you pay the extra money for features that don't work? Sure, turning it off is a workaround but if you have to do that then why even bother with it? It's frustrating more than anything. Google (or more so Alphabet) prioritizes price reduction for it's companies as well, hence why it is cheaper than Orbi (which is way overpriced in comparison to competition) or Eero (also very pricey but works really well) or AmpliFi HD (apprarantly also works really well). I personally haad problems with all my devices connected to Orbi, and speeds were slow with my smart tv and my Macbook pro (along with all other complaints here). For that high of a price it just wasn;t worth the hassle, and beamforming is not that new of a technology to usse it as an excuse, it's implemented in plenty or routers and works fine. I ended up going with a eero and have had zero problems and great performance, but again it's very pricey which is a huge con for it. Why don't you just buy both and return the one that doesn't work as well as the other? Gotta remember with wifi each home is different, so other people's issue might not be your own and vice versa.
Does anyone happen to know if "Google WiFi" has this same issue with Nest Dropcams while Beamforming is on?
- I've had Google Wifi for 4 days now and I haven't had any drops with my nest cams or any devices.
I'm very happy with it and I don't miss my Orbi. I like the fact that the Google wifi units are smaller than the orbi.>> I've had Google Wifi for 4 days now and I haven't had any drops with my nest cams or any device
Nice! Thanks for that.
>> I'm very happy with it and I don't miss my Orbi.
Perfect. Do you notice any difference in speed or coverage (or anything like that?)
>> I like the fact that the Google wifi units are smaller than the orbi.
Yes, I like that too. Much easier to place them around the house. More "wife friendly." ;-)
- gfreyApprentice
I considered waiting for the Google Mesh system but chose to give Orbi a try while I waited. Google's mesh system is the best mesh out there for the price. There is no doubt. But the performance will not compete with the Orbi system from other floors or long distances. That is why I stuck with the Orbi. Yes, I have a bunch of Nest products that were constantly going offline and turning off Beamforming fixed it. I did a lot of testing around my house and found no big hits in performance or quality due to turning it off. So I am happy with Orbi even with Beamforming turned off. Just do a quick Google about Beamforming. To me it is definitely nice to have in a single AP system but not necessary for the Orbi due to it's dedicated backbone system. Just my 2 cents.
- ForestTutorThank you for the advice and insight, it's ironic that I got the Orbi to help stream more nest cams.:) I'll switch off the beam forming and post back... I haven't even began to see what this has done to the Sonos set up.
- My MS Surface Pro 3 was slower without beamforming than with it.
So I did some research on Beamforming. According to Netgear themselves (here) they say this:
"Beamforming means that your router actively tracks clients and directs pinpoints Wifi to the client, rather than just blasting it out in all directions. This means better WiFi range and performance for your WiFi devices."
Therefore, I think I'd rather not have to turn this feature off.
(Granted the page I linked to is for a different Netgear router -- but the principle technology should remain the same.)
turning it off is a work around for certain types of wireless clients that seem to have issues with beamforming and mu-mimo
if you dont have cklients with these issues you can re enable both
- GuytechApprentice
Hi
I am not very tech-savvy, so please excuse my terminology. I just thought to tell my story. It might help to sort out some issues if read by someone that know more, especially with the dropouts people experience. I have a 2015 MacBook pro. I use an app called "WiFi Signal" to keep an eye on connections. I have noticed that there is intermittent buffering on Youtube. This was not an issue on most of the previous routers I tried. At the exact time of the buffering, I notice a change in connection speed although the laptop is standing in the same position on a table. When the connection speed stabalize, the buffering stops. These fluctuations in connection speed can be anything from 760Mbps to 117Mbps. I live in a log-home and wifi coverage has been a big problem here. I have tried many different routers and repeaters and so far the Orbi has been the best solution as it would be difficult to run dedicated LAN wires. I do not get a "drop" in connection, but throughput is definitely affected. I can clearly see it when transferring files to a NAS server on my local network as data transfer gets interrupted momentarily. I have tried to switch beamforming and MU-MIMO off, but I did not notice any change in this issue. I use an app called "WiFi Sweetspots" on my phone. This also shows the fluctuation in speeds and graphs it nicely. It confirms the drops in data transfer rate to the NAS. I have also changed the distance between the router and satellite and swithched the satellite off completely. Still seeing the same issue, even a few feet from the router. Software is up to date and restarts done.
I hope this helps someone to get the issue fixed.
- tim618Initiate
i too have been pulling my hair out with my nest products and the orbi. I was going to get google wi-fi but they were sold out and i started reading reviews with the orbi and it seemed to have better peformance. I was using my wifi on my arris modem before. I have bridged it and setup the orbi and 1 satellite. It worked fine with everything for about 4 days with no disconnects, no issues.. Then the disconnects started happening with my nest cams (3 indoor, 2 outdoor ) on a 35/5 cable connection. I have updated the firmware to the latest V1.4.0.18. Still happening dozens of times per day. I have chatted for hours with nest support and they are replacing all 3 of my indoor cams to see if it will fix the issue as they said 1 of them was overheating. I saw this forum and have just disabled beam forming, so hopefully that is a workaround for me. At least I am getting newer nest indoor cams out of it. But i want all the features of this 400$ system to work! Thats why i paid for it. I have until 12/20 to return the orbi so I will test for a day or two and see if it makes a difference with the nest cams.NETGEAR get on the ball and fix this issue! You should play nice with one of the best camera systems out there as it is a wifi product!
- jewelrInitiate
I am having the same issue as well. Is there any updates on this?
- ForestTutor
I have been using the Orbi for 3 weeks now and have generally been happy. I updated the software as soon as I was able to sync the hardware. The satellite unit was fairly difficult to manually update (because it wouldnt automatically update when selected) but I eventually was able to. With the experience I have listed below I would also like to note that I began the process with a new wireless network name and password which some have said has created another level of headache.
I have not disabled beamforming and have only had issues with 2 out of 4 of my Nest Cam's, none of my nest protects (Smoke alarms) and no problems with my Nest Thermostat. The cameras will jump off line for about 10 minutes 2-3 times a week with full wireless signal strength. I had to delete all Nest Products from the deleated and reloaded Nest App and then re-add them one by one like the initial installation process to get them to work with the new network. I also deleated my WEMO app and reloaded the switches and switched outlets one by one to adapt to the new network. They have had no issue at all in the last 3 weeks. I have a Ring doorbell system that I did the same thing with and it also has been working fine. I would add to anyone that is having difficulty with Nest, Wemo, or Ring that they all had an initial difficult time finding the new network. I read on Nest threads that the 5ghz band was the probelm area. What ever it was it took most of 3 hours to get the Nest products to recognize the new network and about an hour to get Ring and Wemo to recognize it the next morning.
Synopsis: Overall I am pleased and it is much faster than the old Netgear N600 we had running. My home is only 1500 sq. ft. with a detached garage and signal strength is no longer a problem. Comcast on the otherhand is a whole different beast!:)
- troybarwickInitiate
Just received today. Installed latest firmware and all of my Nest cams were dropping. Totally unsat! How can you not test your router with the Nest cams? Shame on Netgear!! I am returning this and will get Eero or Google.
- jewelrInitiate
I am thinking about going with Amplifi.
- dekka007ApprenticeI found if the Sat was to close to the router was getting dropouts. i moved the sat further away from
orbi router and at the moment seems better.