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Forum Discussion
Internet Connection Issues with RBK50
I just bought a Orbi RBR50+RBS50 combination to replace a nighthawk router I was using. I bought it since my nighthawk was 10 years old, was gettting flacky and had to be restarted daily, it seemed like it was overheating and did not get full coverage of my house and any of my yard.
Setting it up was pretty easy, they statellite and router paired automatically and hooked to my Spectrum modem. Had lots of coverage even several houses away. Full coverate in thehouse and yard. Most of my devices hooked right in since I used the same SSID/password for the 2K SSID on the nighthawk. Had to reassign ssid/password to the devices I had on the 5G SSI of the nighthawk.
All seemed well, but iwth use I am noticing that I am constanlty, several time an hour loosing internet connection! Sometimes very quickly, for a second or two and somtimes for a minute or two. It is very disruptive, it hits while steraming movies, when I am at work, I have to reconenct my sesisons and it hange for minutes at a time. At first I thought it was my Spectrum Modem, but I hooked my nighthawk back in and it has no problems connecting and keeping connection to the internet.
I saw a bunch of articles and posts in various places with apparently a lot of users having this issue. Most of the posts seem very old in the 2007 time, less recently. And see good reviews on Amazon and other istes, so I do not understand what is going on with my Orbi.
Is there some way to make this more stable. Having it disconnect every few minutes is basicly making the deviee worthless. I'm go to have to go back to the nighthaws soon and I guess put thie Orbi in the electronic trash heap, out $300 buck and go buy a eero on another device that does not aoppear to have these problems.
Hoepfully someone can tell me how to get this resolved?
Thank you
Chris
8 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerHas the ISP modem been powered OFF for 1 minute then back ON along with the RBR?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).What Firmware version is currently loaded? 1.4.0.18
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Hitron E31N2V1 Cable Modem
Is the Orbi system operating in Router or AP mode? Router
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerIt is a bit over, about 36 feet. But indicates a strong signal between the satellite and the router
Has the ISP modem been powered OFF for 1 minute then back ON along with the RBR?
Not this last time, but i did last night. I'll try to do that again shortly.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? Auto (I think it using canel 1), and 48 for 5Gh. I see 4 other wifi ssids which must be my neighbors.Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
I see beamforming and MIMO under Advanced Setup/Wireles Settings, but do not see WMM. Ah WMM is under Qos settings and is alrady enabled.Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
I do not see Armor, circle options on the router pages. I am trying Coexitence off, IPv6 was already disabled. Nopt sure where Daisy Chain or Fast Roaming or the Preamble moddes are.For now, I turned on beamforming, MMO, WMM was alreadyon, 20/40 Coexistance is off, ipv6 was already disabled. I'll see hopefully this helps.
Thanks
Chris
So I upgarded to the newest firmware, 2.5.1.32 on both satellite and router. Took a bit of a trip to get the router up to the new version, had to upgrade to a couple old versions first. Would have been nice if netgear had full instructions on what versions you have to update on the path to the latest. But I am now there.
So far, feels good, hoping tomorrow will be a good day and I will not see any disconnects. Keeping my fingers crossed.
Chris
