Issue with my Orbi Satellite

Issue:  One of my (three) Satellites appeared to connect via the back channel but the Wifi seemed to be disabled I could run my third floor PC through it at full speed with the cable connection but nothing would connect through its WifI.

 

When I accessed the Router it only showed one satellite and everything connected via wifi was to the router or that one sat.  The second Sat was invisible anywhere on the router system, but it still worked fine via cable.

 

I used the MAC address (printed on the bottom of the sat) to ID the problem unit. That MAC address did not show as connected to the router.

 

What I did:

1. Downloaded  a free utility called "Advanced IP Scanner" and ran it. It identified the problem unit and gave me the IP address assigned (198.168.1.14). This IP address was nowhere to be seen on the router screen of attached devices.

2. In Chrome (on the PC that is connected to the problem SAT with a cable) I directly addressed (via the search box) that Sat IP# and it asked me for the same ID/Password as the router. After signing on it gave me a display for that sat showing it was connected but the WiFI was "disabled". It also showed the firmware version and that version was different than the other two units. (found that in the Advanced section of the router screens)

3. I search the web for the newer firmware and downloaded it from Netgear. It is a zip file that needs unpacked. The firmware is an image file.

4. Back in the Sat screen (I accessed in step 2), I found the firmware update function and uploaded the correct firmware image file that I downloaded to my PC. The Sat rebooted and now it all works fine, appears in the router list, devices connect through wifi, etc.