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Forum Discussion
It amazes me that a product so expensive would be so buggy...
So, got this product that is by all views is rather expensive and supposedly feature full. I have always considered Netgear a great network hardware provider especially in the home / small business m...
I, also, had a career in IT. When I saw free trial, I simply declined the offer to install Armor. (There is some parable about "gift horse in the mouth".) Have done factory resets on my primary Orbi and on the Orbi that I use to test things (a spare bought on eBay when the 1 year warranty ran out). Every time, I decline.
Having never activated Armor (or Parental Controls), I lack personal experience. What happens if a customer lets the 30 day free trial expire without signing up? Maybe Armor expires?
I have seen reports that only the Orbi "app" is capable of deactivating Armor (not the web interface).
Not defending Netgear. There is plenty to complain about. I would reset and move on.
I should have also not accepted it.
But I was curious and wanted to run wireshark on it to see what exactly it did to the network and what it really wanteched.certain things can definitely easily get past it.
I will have to wait and see if the trial expires without pain.
However, and I tried to use the ORBI Mobile app; which gives the error of timing out. Similar to the info explained on this KB article.
https://community.netgear.com/t5/NETGEAR-Armor/Can-t-disable-netgear-armour-using-Orbi-app/td-p/1906956
My point more than anything is it saddens me that this company which I have held in general high esteem resorts to these methods. But I guess everyone is doing it. Just a shame if you ask me.Anyway, looks like I am returning it and buying the ASUS competitive product.
I am still very actively working in the field and it bothers me that more and more companies resort to these sort of tactrics to trap clients.
From the early webdevelopers that would hold hostage their client's domain names to practices like this is what gives IT a bad name and a very bad taste with none technical people.
It really saddens me.
Anyway, thank you for your replay. I just felt like bitching. LOL :P
Good day to you.
T