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Forum Discussion
Can’t disable netgear armour using Orbi app
I installed an Orbi router a couple of weeks ago with not issues. Now my Mac mini is unable to go to any website as it is showing I a security threat. I have tried to disable Netgear Armour in the security settings in the Orbi app but it gives me an error that the "Process is taking too long (more than 60 secs), Try again!!" . I've tried to disable it many times. Please help me remove this!
10 Replies
Hello Jengschultz,
Please refer to the following article on how to disable Armor. You may visit the Orbi's admin page via web browser to confirm it's off.
Christian
I've tried these instructions and it doesn't work. When I try to go to the security settings page to disable Armor, I'm automatically redirected to the store.bitdefender.com website. I just want to disable Armor.
Hi Heartsbane and B13C,
May you send me a private message with your email address and serial number and I can look into this further.
Thanks,
Christian
Cannot turn netgear armor off due to timeout error. This app stinks! Please fix and make the fuction usable.
Thank you!
Has anyone heard back on this. My trial expired yesterday finally and I have been waiting to turn this off so that I can manage my network again. I still can't disable it through the ios app.
I am also having the same issue. I want to disable Armor but I get the same timeout issue as previously mentioned. Any updates on this?
Backup the router config to your computer on routerlogin.net
Then reset your router on the same website. Once finished upload your saved configuration file. All of your devices will reconnect, no need to re-enter credentials on your devices, should automatically connect after you upload config and reboot. You can then, turn off Netgear Armor in the app without getting an error message.
