My Orbi RBR40 doesn't found at my Kindle Paperwhite even I have pressed the SYNC button, Any solution? Please advise, Thanks Eric

Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection

What FW is currently loaded? What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz. Try Setting WPA to WPA and Auto, then try WPA2 and AES only. Try disabling WMM temporarily as well. If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. bapechun wrote: Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection

Hello, I don't know if it can help but here is the "trick" that worked for me - go to the web interface > advanced > Wi-Fi - deactivate the SSID broadcasting for the 5ghz network - apply changes - connect your kindle to the 2,4ghz network that shall now be recognized - go back to the web interface of the orbit and deactivate the SAID diffusion. - apply changes It worked for me at least. Have a nice one, Gui

The "sync" button isn't to connect a new device to the Orbi, it's to connect an Orbi router to the Orbi satellite(s). What you should do is manually select your Orbi's network on your Kindle, and then manually type in the network password, and you should be able to connect. I can't speak to your setup, but on mine (RBK50, with RBR50 router and RBS50 satellite) there is no WPS button, which I think is what you were thinking the sync button was. It is only for getting your Orbi router and Orbi satellite(s) to communicate with each other.

You don't have something funky set up, do you? Access control set to block all new devices, an IP address pool (or subnet mask) that doesn't allow for enough devices to allow the Kindle to connect, etc?

Kindle Paperwhite not found my Orbi RBR40

20 Replies

randomousity
Luminary
Nov 03, 2018
The "sync" button isn't to connect a new device to the Orbi, it's to connect an Orbi router to the Orbi satellite(s).

What you should do is manually select your Orbi's network on your Kindle, and then manually type in the network password, and you should be able to connect.

I can't speak to your setup, but on mine (RBK50, with RBR50 router and RBS50 satellite) there is no WPS button, which I think is what you were thinking the sync button was. It is only for getting your Orbi router and Orbi satellite(s) to communicate with each other.
- bapechun
  Tutor
  Nov 04, 2018
  Thanks, have a try to add into the network manually(WPA/WPA2), however the result is the same as is unable to connect to the Wi-Fi and asking me to contact Amazon Device Support. My other devices are no issue to connect the Wi-Fi and the same result even I have turned off my mobile and iPad connection
  - randomousity
    Luminary
    Nov 04, 2018
    You don't have something funky set up, do you? Access control set to block all new devices, an IP address pool (or subnet mask) that doesn't allow for enough devices to allow the Kindle to connect, etc?
- Chuck_M
  Mentor
  Feb 22, 2019
  randomousity wrote:
  
  The "sync" button isn't to connect a new device to the Orbi, it's to connect an Orbi router to the Orbi satellite(s).
  
  I can't speak to your setup, but on mine (RBK50, with RBR50 router and RBS50 satellite) there is no WPS button, which I think is what you were thinking the sync button was. It is only for getting your Orbi router and Orbi satellite(s) to communicate with each other.
  
  The synch button is for BOTH setting up additional satellites as well as initiating WPS.
  
  Orbi supports WPS and something called Enhanced WPS (which is apparently disabled by default)
  
  https://kb.netgear.com/31239/Does-Orbi-support-Wi-Fi-Protected-Setup-WPS
  
  See also Page 29 of RBK50 manual:
  
  http://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf
  
  Edit: See debug screen on router and/or satellites... has anyone played with the E-WPS setting?
  - Pttigui
    Guide
    Feb 24, 2019
    Hello, I'm not sure which firmware it is but it shall be the latest one since it was updated last week. There is no checkbox to deactivate the 5Ghz strictly speaking but there is a checkbox to deactivate the SSID diffusion. BR Guillaume
jhbjhb
Aspirant
May 18, 2019
Lots of possible answers below but only one correct I think - Kindle Paperwhite only supports 2.4 frequency and only channels 1 6 or 11. Mine was transmitting 2.4 but on “auto”. Forced it to 6 and kindle saw it straight away.

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Kindle Paperwhite not found my Orbi RBR40