NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Lan Connection Dropping
Hi
Over the last month or so, the LAN connection to the satellite have been dropping briefly (perhaps 2 or 3 times per day and the connection will come back within a few seconds). I've confirmed it to be the RBS50 having plugged 3 separate computers in to different ports and all lose connection at the same time. There's no restart and the backhaul to the RBR50 router appears to be stable also.
The firmware (was) 2.5.2.4 and I tried manually updating it to 2.6.1.40. This appeared stable for a day but resumed normal disconnecting service.
I've now downgraded the satellite to 2.5.1.16 which I believe it would have been running back when this didn't occur and will continue to monitor but was hoping anyone might have come across this. I've not found any community posts about this kind of thing that have occurred any time recently.
thanks in advance
Ar
Honjebee wrote:Hi
..I've now downgraded the satellite to 2.5.1.16 which I believe it would have been running back when this didn't occur and will continue to monitor but was hoping anyone might have come across this. I've not found any community posts about this kind of thing that have occurred any time recently....
Is it behaving OK on 2.5.1.16?
If the only change to firmware makes the issue appear/dissappear, then thats the prime suspect.
There's a 2.7.1.60 on the download page. And an even newer one that some people are able to get from their router setup web page (or Orbi app). Do a factory reset after changing the firmware and set up the router and satellite from scratch.
(I am not using the ethernet ports on my satellite, so I cannot comment on this happening for my setup.)
13 Replies
Has a factory reset and setup from scratch been performed since last update and after applying recent versions of FW?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.Any Wifi Neighbors near by? If so, how many?
I did a manual reset (pin in the hole) of the RBS50 but not the RBR50 itself however I'm only having issue with the satellite acting essentially as a LAN switch.
They sit around 25ft apart with a floor and wall between them but the connection between them has always been pretty solid as has any devices connecting wireless (to either). Neighbours are far enough away as to not cause any interference.
When doing a factory reset, BOTH RBS AND RBR should be reset.
Hopefully v16 will be ok then.
Ar
Honjebee wrote:Hi
..I've now downgraded the satellite to 2.5.1.16 which I believe it would have been running back when this didn't occur and will continue to monitor but was hoping anyone might have come across this. I've not found any community posts about this kind of thing that have occurred any time recently....
Is it behaving OK on 2.5.1.16?
If the only change to firmware makes the issue appear/dissappear, then thats the prime suspect.
There's a 2.7.1.60 on the download page. And an even newer one that some people are able to get from their router setup web page (or Orbi app). Do a factory reset after changing the firmware and set up the router and satellite from scratch.
(I am not using the ethernet ports on my satellite, so I cannot comment on this happening for my setup.)
Thanks both of you.
I only tried 2.5.1.16 today so I'll give it a good few days and see before I can gauge that.
The 2.7.1.60 appear to be US Region only so I ignored that. Oddly, 2.6.1.40 didn't even show up when checking within the web interface, I had to find that manually but sadly didn't resolve it.
I'll do a reset of both but it would seem odd to need to reset the router when this is purely LAN ports on the satellite, however I'm will to try anything, especially as it's 1 month out of warranty ;-)v2.7 version are for USA regional users only.
To the OP: Ooops! I did not catch that you were not in US region.
