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clemtys's avatar
clemtys
Star
Oct 04, 2022

LBR20 loses Ethernet capability until reboot

Hello everyone,

 

I undergo an issue with my Orbi LBR20 router since several days.

 

Every once in a while with a random frequency (it may happen 3 times a day or once every other day), the router loses all ethernet capabality :

  • It switches from optic fiber to LTE (I think because it can't connect to the ONT)
  • It loses connection to all the devices that are wirely connected to it (through an ethernet hub that I replaced): all these devices can't acces the LAN nor Internet)
  • It loses connection to the satellite I have and that is also wirely connected to the router
  • However, all the devices connected through WiFi are still connected and have acces to Internet

The only way I have to make it work again is to reboot the router.

 

Has anyone undergone such an issue?

 

I installed the last firmware updates :

  • Router: V2.7.5.4
  • Satellite: V2.7.4.24

 

 

3 Replies

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  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Oct 07, 2022

    Hello clemtys,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are having network connectivity issues with your LBR20. Are receiving internet from your provider during network downtimes on your LBR20?

     

    Best,

    Kevin

    Community Team

    • clemtys's avatar
      clemtys
      Star
      Oct 08, 2022
      Yes: everything seems to be fine ISP side. If I plug the modem they provide everything works fine.
      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Oct 11, 2022

        Hello clemtys,

         

        Thank you for your post!

         

        Please PM the following information so I can endorse you to our support team:

        Name:
        Email:
        Phone Number:
        Device Model:
        Firmware:
        Serial Number:
        Preferred time to be contacted:
        App version:

        Please provide this information as soon as possible!
        I look forward to hearing from you!

        Best,
        Kevin
        Community Team