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Forum Discussion
LG TV keeps dropping connection to Orbi Satellite (RBK12)
Hi, I have an Orbi RBK12 and an LG smart TV. The Orbi router is upstairs at the front of the house, and the Orbi satellite is downstairs, one room closer to the back of the house. The TV is in the back room downstairs (so the satellite is in the room next to the room with the TV). I previously had the satellite in the same room as the TV, but in that configuration the satellite kept dropping the connection to the router. After moving the satellite to the adjacent room (where it is now), the satellite has a good connection to the router and everything is fine for all of our devices apart from the TV (no matter where the devices are located).
The problem is that the TV keeps dropping the connection to the satellite. When I turn the TV on it says (in the kind of network status menu) that it’s not connected to the WiFi. I then have to disconnect from the WiFi network, connect again and enter the password. Once I’ve done that the internet usually works fine on the TV while I’m using it. If I go back to watching terrestrial TV and then try to watch something needing internet, often I will have to do the same disconnect and connect again procedure (but not always). Occasionally (but not often), it’s not possible to reconnect to the network at all for a period of time.
As I say, this is only a problem with the TV our phones etc are fine. Is this a known problem that you can help with, or do I need to try to get help from the TV manufacturer?
Thanks,
Seth
The problem is that the TV keeps dropping the connection to the satellite. When I turn the TV on it says (in the kind of network status menu) that it’s not connected to the WiFi. I then have to disconnect from the WiFi network, connect again and enter the password. Once I’ve done that the internet usually works fine on the TV while I’m using it. If I go back to watching terrestrial TV and then try to watch something needing internet, often I will have to do the same disconnect and connect again procedure (but not always). Occasionally (but not often), it’s not possible to reconnect to the network at all for a period of time.
As I say, this is only a problem with the TV our phones etc are fine. Is this a known problem that you can help with, or do I need to try to get help from the TV manufacturer?
Thanks,
Seth
8 Replies
SethOx wrote:
As I say, this is only a problem with the TV our phones etc are fine. Is this a known problem that you can help with, or do I need to try to get help from the TV manufacturer?There have been a few posts about LG TV's. I do not recall a post describing this particular issue.
My guess is the search most likely to succeed is (a) get a copy of the TV user manual and find the section about WiFi. Maybe there is something that has to be done to "lock in" the WiFi connection, (b) look for an LG FAQ about WiFi, (c) post a question in an LG user forum. (do they have one?)
Maybe if you list the exact LG model number, someone who watches this forum will have one. (slim, but possible)
- Thanks a lot, I’ll try all that.
The model number is LG - 50UK6470PLC, just in case someone can help
Hi, I have noticed something that might be linked to the problem with the TV. I was using my laptop sitting right next to the satellite (and the laptop was connected to the satellite), and I was on a video call. I was watching the connection status of the wifi, and periodically the status would change from "Connected" to "No internet" (and it would stay on "No internet" for a few minutes). However, I was able to continue the video call with no problems (and use the internet) even when the status was "No internet".
Is this perhaps linked to the problem with the TV? I.e. maybe the "No internet" status is somehow not affecting laptops and mobile devices but is affecting the TV?
Exact same problem with my LG TV. LG has replaced the WiFi and main board and the ribbon connecting them all, no luck. I think LG won't admit it's a problem with their components and they keep trying to blame the Orbi WiFi since they can connect with a hotspot. The LG tech also tried to tell me that the Front Point home alarm security system could be booting the TV from the Orbi network, but I don't think I buy that since all other devices remain connected including my older LG tvs on the network.
That's interesting to hear that you're having the same problem. It's actually improved since I did this post - for a month or two it worked with no problems at all, and then in the last few weeks it's started doing it again, but less often, typically only when we turn the TV off, rather than every time we switch from 'internet TV' to normal TV (and sometimes while we were watching). As far as I know, nothing changed that would explain the improvement, so I don't know how to explain it.
