My system was connected but not in use for some time, and apparently made a firmware auto-update with the 2.7.3.22 firmware that was wrong for the satellite. I lost the satellite connection. I downloaded the correct RBS50 firmware, but I don't know how to connect the satellite to the router. It doesn't synchronize, even after 2 days of resets and attempts. So It doesn't appear on the Orbi network page and on the manual update page. I tried connecting the router and the satellite with cable, no results and no synchronization. Is there any way to connect the satellite so I can make the firmware update? Diogo HC

You need to update the RBS before updating the RBR. Keep this in mind for future updates. What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite📡. Already have the most current FW version files downloaded on to this PC. Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite📡. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites 📡 web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites 📡 to the RBR.

When I use the IP address in a web browser, the result is : THE CONNECTION HAS BEEN INTERRUPTEDA CHANGE IN THE NETWORK HAS BEEN DETECTEDERR_NETWORK_CHANGED I'm using Windows 11.It happens with Edge and also with Chrome.Any suggestions?

I am not confident that an individual satellite will respond to DHCP with an IP address. Any time I interact with WiFi access points that are not part of a functioning system, I set the PC to a static IP address in the 192.168.1.x range.

I appreciate you taking time to help me, but I'm not IT professional, I have NO idea what you mean.I tried doing what Furry suggested, with the results I posted before.Then, suspecting a conflict between WiFi and wired connection, I did a factory reset on the satellite wired to the PC, but with the PC WiFi off.I got the reply - web address unreachableI have no idea what to do next, I can't find NetGear support in Portugal.I don't want to just throw away the equipment, but I have 3 satellites that don't work and 1 working router (I still had 2 unboxed satellites for my new house and I confirmed they don't synchronize either) and they were quite expensive.Diogo

My approach would be to "start over". Make a device to stick into the tiny 'reset' hole (unbend paperclip is the easiest way). On every device, hold the reset button (inside the hole) until the power LED turns amber and begins to blink, then turn them off. Connect only the router to the ISP modem and connect the PC to the router with ethernet. Power on the router and wait until the WiFi signal appears on any device (smartphone, tablet, etc.) This will be the WiFi name printed on the product label (bottom). Open a web browser on the PC and connect to the router. The router should be http://orbilogin.net. If this does not work, try the PC's 'gateway address', which should be 192.168.1.1 or 10.0.0.1. (i.e. http://192.168.1.1) This should bring up the page where Netgear urges you to use the Orbi 'app' to set up the system. At the bottom of the page is a link to follow to avoid using the app. Click that link to set up the system using the web interface. When you get to the step of adding satellites, follow the directions: In the same room as the router (so you can see both at the same time), follow the steps of the Orbi menu item, "Add Orbi Satellite". I would add all three satellites.

Manual firmware update | NETGEAR Communities

16 Replies

FURRYe38
Guru
Feb 21, 2022
You need to update the RBS before updating the RBR. Keep this in mind for future updates.

What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite📡. Already have the most current FW version files downloaded on to this PC.

Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite📡. The RBS will be 192.168.1.250. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites 📡 web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites 📡 to the RBR.
- DiogoHC
  Guide
  Feb 21, 2022
  When I use the IP address in a web browser, the result is :
  
  THE CONNECTION HAS BEEN INTERRUPTED
  A CHANGE IN THE NETWORK HAS BEEN DETECTED
  ERR_NETWORK_CHANGED
  
  I'm using Windows 11.
  It happens with Edge and also with Chrome.
  Any suggestions?
  - CrimpOn
    Guru
    Feb 21, 2022
    I am not confident that an individual satellite will respond to DHCP with an IP address.
    
    Any time I interact with WiFi access points that are not part of a functioning system, I set the PC to a static IP address in the 192.168.1.x range.
Knight69
Aspirant
Mar 01, 2022
DiogoHC wrote: indigocard
My system was connected but not in use for some time, and apparently made a firmware auto-update with the 2.7.3.22 firmware that was wrong for the satellite. I lost the satellite connection. I downloaded the correct RBS50 firmware, but I don't know how to connect the satellite to the router. It doesn't synchronize, even after 2 days of resets and attempts. So It doesn't appear on the Orbi network page and on the manual update page. I tried connecting the router and the satellite with cable, no results and no synchronization. Is there any way to connect the satellite so I can make the firmware update?
Diogo HC
Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes.

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Manual firmware update