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Forum Discussion
Missing Phone Calls on RBR50 Mesh Network
I have an ORBI RBR50 and 2 RBS 50 satellites. The RBR 50 is connected to a Hitron CODA-48 modem. I us AT&T as my cellular network.
I am missing a number of incoming calls when using wifi calling. The caller often leaves a message that my call went straight to voicemail. When I look at recent calls on the call log, that specific call is not there yet caller left a voicemail.
It would seem that there may be some sort of issue with the hand shake between cellular/wifi. When wifi calling is turned off, there doesn't seem to be a problem. Conversation with AT&T and our internet provider Vyve have lead me to believe the problem is how the MESH is handling this phone calls.
Are there steps I can take to resolve this issue?
28 Replies
Jak29672 wrote:
... connected to a Hitron CODA-48 modem.
According to Professor Google, that is a cable modem/router. So you are piling router in router.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR SupportIt may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router.
A lot of people use an Orbi system in AP mode, especially if they have a decent router in front of it. Only you know which of your two routers provides the best features for your needs.
I have no idea how this would affect wifi calling.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Thank you. I will research other conversations.
According to my internet provider, the modem doesn't not have wireless capabilities and needs the ORBI to produce the wifi signal.
In that case Google got it wrong.
But I can find nothing that looks like "Hitron CODA-48 modem".
What's the full model # of the modem? Hitron has a 4 digit model #s, ie CODA-####
What Firmware version is currently loaded on the Orbi system?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Check to see if SIP ALG is enabled or disabled. Try this enabled on the RBR.
Does this happen with the RBS turned OFF?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter and IPv6 on the RBR.Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Jak29672 wrote:
I have an ORBI RBR50 and 2 RBS 50 satellites. The RBR 50 is connected to a Hitron CODA-48 modem. I us AT&T as my cellular network.
I am missing a number of incoming calls when using wifi calling. The caller often leaves a message that my call went straight to voicemail. When I look at recent calls on the call log, that specific call is not there yet caller left a voicemail.
It would seem that there may be some sort of issue with the hand shake between cellular/wifi. When wifi calling is turned off, there doesn't seem to be a problem. Conversation with AT&T and our internet provider Vyve have lead me to believe the problem is how the MESH is handling this phone calls.
Are there steps I can take to resolve this issue?
Had a typo - it is a Hitron CODA -45.
Firmware is V2.7.4.24.
House is ranch style approximately 2,900 sf.
Satellites are 40 and 45 feet from ORBI.
Where do I find SIP ALG?
Armor, Parental Controls and Traffic are off. Where do I find IPv6?
Either 20/40 coexistence is on or off. No option for 40.
Preamble reset from automatic to short.
Private wifi - off and iCloud Relay is off.
Get back to me with the 2 questions and anything else I should do.
Router has been rebooted.
Jak29672 wrote:
Had a typo - it is a Hitron CODA -45.
There will be a number behind the 45, 45##.
Firmware is V2.7.4.24.
You might consider updating FW:
House is ranch style approximately 2,900 sf.
For that size of home, you might consider turning OFF one RBS. Having too many can cause problems:
Might turn off both RBS to test to see if phone calls come thru or not with just the RBR alone.
Satellites are 40 and 45 feet from ORBI.
Where do I find SIP ALG?
Under Advanced tab/Setup/WAN setup on the RBRs web page.
Armor, Parental Controls and Traffic are off. Where do I find IPv6?
Under Advanced tab/Advanced/IPv6. It maybe already disabled.
Either 20/40 coexistence is on or off. No option for 40.
Uncheck the check box next to this and apply sets 40Mhz.
Preamble reset from automatic to short.
Private wifi - off and iCloud Relay is off.
Get back to me with the 2 questions and anything else I should do.
Router has been rebooted.
