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clvk07's avatar
clvk07
Tutor
Mar 15, 2019

Missing security tab Orbi rbk50v

Have upgraded to the latest firmware but cant see the security tab on the app to enable armor, any suggestions?

7 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Mar 16, 2019

    I would post here about this:

    Ihttps://community.netgear.com/t5/Apps-and-Services/ct-p/en-home-networking-apps

    clvk07 wrote:

    Have upgraded to the latest firmware but cant see the security tab on the app to enable armor, any suggestions?

     

  • CrimpOn's avatar
    CrimpOn
    Guru
    Mar 16, 2019
    clvk07 wrote:

    Have upgraded to the latest firmware but cant see the security tab on the app to enable armor, any suggestions?

    I do not see a security tab on the Android Orbi app.  There definitely IS a menu choice for Security under the Advanced tab on the web interface.  Alas, I could not find a way to activate Armor because during the initial setup I told Orbi, "do NOT bug me about this ever again."

     

    Have you tried the web interface?

    • clvk07's avatar
      clvk07
      Tutor
      Mar 17, 2019

      dont see any option in security web interface either for armor 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 19, 2019

    Hi clvk07

     

    Can you please confirm the firmware version installed? Please make sure as well that you have the latest Android Orbi app (v2.3) installed. If you already have the latest app, I suggest to uninstall and reinstall the app. 

     

    Regards, 
    Blanca 
    Community Team

    • clvk07's avatar
      clvk07
      Tutor
      Mar 19, 2019

      Hi 

       

      Tried with latest apps on both android and IOS. Firmware version is 2.3032

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Mar 20, 2019

      Hi clvk07

       

      How did you update the firmware? Please reflash the same firmware version and let us know of the result. We checked our Orbi units here and we were able to enable Security Armor. 

       

      Regards, 
      Blanca 
      Community Team

    • CrimpOn's avatar
      CrimpOn
      Guru
      Mar 20, 2019
      Blanca_O wrote:

      Can you please confirm the firmware version installed? Please make sure as well that you have the latest Android Orbi app (v2.3) installed. If you already have the latest app, I suggest to uninstall and reinstall the app. 

      I just checked and found that the latest Android Orbie app (2.3) was available on Google Play.  Installed it and, sure enough, there is now a "Security" option under "Settings" that brings up the option to activate Armor.  As far as I can tell, this option does not appear on the Orbi web interface for version 2.3.0.32