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Forum Discussion
Multiple internet issue with ORBI
Hi all, in the past month i started having multiple issues with ORBI tried multiple things but nothing worked.
1) When i stream (video / calls) other services disconnect (e.g. Email browsing). If i connect and reconnect it works for brief time
2) cannot download apps on Entratainment devices. I tried to change DNS to Google but not working
3) Internet speed is capped at 30MBPS both on WIFI and Ethernet. However if i use the XFINITY router/modem it works at correct speed (120 MBPS)
I did all the traditional things i found on other posts:
1) Factory Reset
2) Set Channel to 1 or 6 for 2.4 Ghz
3) Enable /disable the different options on the ORBI set up page (e.g. enable MIMO, beamforming..)
i was thinking it looks like more a ISP issue, but everything work perfectly with XFINITY router/modem.
Help appreciated
8 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? If there is a built in router and wifi here, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopWhat is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Thanks i ll start answering some questions at my best knowledge. Let me know if it is sufficient.
1) Firmware V3.5.12_1.0.8
2) I am connecting the ORBI Router/Modem CBR40 directly to the cable wall outlet. I am not connecting the ORBI Router/Modem to any XFINITY Modem. This should avoid the double NAT right?
3) Right now i disabled all the Satellites and testing the connectivity basically at 1 foot from the main ORBI Router.
DarioVig wrote:Thanks i ll start answering some questions at my best knowledge. Let me know if it is sufficient.
1) Firmware V3.5.12_1.0.8
2) I am connecting the ORBI Router/Modem CBR40 directly to the cable wall outlet. I am not connecting the ORBI Router/Modem to any XFINITY Modem. This should avoid the double NAT right?
3) Right now i disabled all the Satellites and testing the connectivity basically at 1 foot from the main ORBI Router.You say you are connecting directly to the wall plug. Is it COAX or Network cable?
What model Xfinity modem do you have? Double NAT is going to depend what's on the other end of the wall cable.
