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My Orbi connected but saying "No Internet Connection".
Hi there fellow Netgear users.
Please excuse my ignorance & lack of technical knowledge but is there someone out there that can help me with an ongoing problem.
I have had my Netgear Orbi RBK20 for 5 months know and the first few weeks it worked fine, then it started showing up on my devices that I had 'No internet connection' even though the Modem was showing internet was fine so after doing several factory resets on the Modem & the Orbi it would be fine but alas a few weeks down the road again the same thing would happen, after calling my service provider, they said that everything was fine from there end & that it's probably my Orbi causing the problems so i disconnected my Orbi RBK20 and presto, my internet was up & running fine, connected it back on & 'No Internet connection" came up again, disconnect again & it's fine.
Can someone give me a solution or step by step to fix this problem? if there is one.
Like I say I'm no techie when it comes to this stuff like this but I do know a little to get things started but this is way above my brain restrictions.
Regards
STH1964
:smileywink:
14 Replies
It might help to describe all of the equipment that is deployed, and what is connected to what. For example, the "tag" under the message mentions "Model: EX7300|AC2200 Nighthawk X4 WiFi Mesh Extender", which of course is not a component of the Orbi system. Is there a Nighthawk router somewhere?
And perhaps some more description of how these tests are conducted. i.e. the Orbi is disconnected, which means that everything now has no internet (true?), and then something is connected to the modem successfully?
Sorry, my bad.
Its the RBR20 which is connected via cable from my modem to the Orbi.
The test I carried out twice was to diconnect the power to the Orbi & both times the internet came back on.
When Orbi connected then no internet connection.
When Orbi disconnected, the cable pulled out & power off, then the connection was perfect.
Funny thing is that I have live feed cameras hooked up to the main modem & they work fine.
ps: I have a tiny house outside & the reason I brought the Orbi was to push the signal out to it, which it was doing perfectly for a while, the signal was very strong going out to the tiny house but then recently the 'No internet connection' problems began but still with the strong signal, obviously when the Orbi was disconnected the wifi signal is very weak.
Sorry, I am still confused. There is equipment connected to the modem in addition to the Orbi?
