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andyinatl's avatar
andyinatl
Tutor
Apr 27, 2020

My Orbi RBR20 / AC2200 bounces connection multiple times a day

Orbi AC2200 + 1 Satellite
Firmware (on both) = V2.3.5.30 currently (was V2.3.5.26)

Router = Arris SURFboard SB6141
Internet provider = Comcast

 

At multiple times of the day, the Orbi RBR20 / AC2200 mesh router will lose connection and bounce multiple times before stablizing.  This going down/up can occur as long as ~10 mins (guessing; I haven't timed it).  Also, I have a desktop system hardwire connected to the Orbi and, when the problem occurs, I have noted that it affects the wired internet connection as well.  

 

When the problem occurs, there are NO bands illuminated on the Orbi by which to troubleshoot.

 

The problem is NOT the Comcast internet connection to the Arris modem because there is an Ooma Telo VoIP product between the modem and the Orbi, and I do not lose VoIP connection (dial tone).  Prior to the Orbi mesh system, I used a Netgear AC1750 Smart WiFi Router (Model R6400v2) in this exact same configuration and *NEVER* had a problem.  My LAN connection (wired & wireless), Ooma, Arris and Comcast internet have always been very stable.

 

I am hoping the issue is somehow configuration related, and that someone here can offer something that will fix the problem.  When it's working, it works great!  My problem, however, is it isn't reliable - it can begin bouncing anytime (such as today while I was on a Skype call for work).  If I do not get it stable soon, I will have to return it and find something else that is.

 

Thanks!

9 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 27, 2020

    Has a factory reset and setup from scratch been performed since last FW update? Power OFF the ISP modem for 1 minute then back on. Then walk thru the setup wizard. 

     

    Also try v16 FW update as well.

     

    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router


    Any Wifi Neighbors near by? If so, how many?

     

    • andyinatl's avatar
      andyinatl
      Tutor
      Apr 27, 2020
      FURRYe38 wrote:

      Has a factory reset and setup from scratch been performed since last FW update? Power OFF the ISP modem for 1 minute then back on. Then walk thru the setup wizard. 

       

      I did the FW update today (from V2.3.5.26 to V2.3.5.30), and considering the problem has occurred since, I am of the opinion that it didn't correct the problem.  When you say "factory reset and setup from scratch" and later say "walk thru the setup wizard", are you suggesting they are the same?  Going thru the setup wizard will do "factory reset and setup from scratch"?  Just seeking clarification since that's how I'm reading it (which doesn't sound quite right to me, honestly).

       

      Also try v16 FW update as well.

       

      It that the RBR20 Firmware Version 2.5.1.16 found on the Download page?  Just looking at the numbers, that would seem rather old (I don't know this; just an observation).  Are you suggesting the later firmware may have introduced the problem?

       

      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

      They are less than 30 feet (10 yards) away, albeit they are separated by one floor.  BUT, the problem has nothing to do with the satellite - it's the primary that is bouncing.


      Any Wifi Neighbors near by? If so, how many?

       

      When I have my phone scan for networks, I see ~5-6 networks, some extenders + printers.