NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
My Orbi RBR20 loses internet connectivity more than twice a day
I have a Orbi router that I purchased early this year. It has been working fine until few weeks back when the internet connectivity with the modem more than twice a day. Only option is for me to reboot the router and it works fine. My modem works fine as I have internet connectivity with hardwired lines.
I even updated my firmware to the latest version 2.3.5.26 and that did not solve the problem. I just changed my 2.4 GHz channel setting to 6. Let me see if this fixes the issue, but I doubt it.
I also have Disney Circle and found few forums that there are some compatibility issues (I did not have the issue earlier).
Any ideas on how to fix this?
16 Replies
- When the issue happens do your devices still have wifi and LAN connectivity but without internet access?
- When this issue happens, will the ring LED change to purple?
- When the issue happens, will you be able to login to the web GUI? If yes, then can you please go to >> ADVANCED >> ADVANCED Home >> Internet Port >> CONNECTION STATUS and get the values indicated for the parameters "Lease Obtained" and "Lease Expires"
- Instead of rebooting the Router, have you just tried to pull out the ISP cable from Orbi's WAN port and plug it back after few seconds? Does this move fix the issue?
This will give us indication if the issue is related to the known ISP lease time issue. There is a suggested workaround for this issue.
Hi ekhalil,
Thanks for the reply. Here is response for your questions.
1. Yes, my devices still have wifi and LAN connectivity, but no internet access.
2. I have not checked the LED color. However, I noticed this morning when the issue happened, my satellite router ring was purple.
3. When the issue happens, I am unable to go into the web GUI at all. However, I am able to connect on the phone app locally and reboot the router remotely. Here are the values for the parameter when the connection is available.
Lease Obtained: 0 Days, 1 Hours, 0 Minutes
Lease Expires: 0 Days, 0 Hours, 41 Minutes
4. I have not tried to pull out the WAN port yet. I will try it the next time when the issue happens and get back to you.
Thanks for the information.
Since you see the issue quite frequently (twice a day), it's worth testing the following fix and see if you will see any improvement.
There is no bad impact for the fix and you can always return back the old values.
Please do the following:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease — Should give you --> 86400 (default original value)
- root@RBR50:/# config set wan_lease=720
- root@RBR50:/# config commit
vcmouli it sounds like we have been having similar issues. Curious - what modem are you using? I have an Arris Surfboard (SBG6700-AC) Which is a modem/router combo. The WiFi on it doesn’t extend far enough for me so I tried a range extender and that sucked. So I got the Orbi. First I bought a RBR40 that came with a RBK30 Satellite. I had these problems after the return period from Office Max so I was stuck with it. From all the reviews I wanted Orbi to work! So I got the RBR20 at Costco as well. Now having similar problems so thinking it could be my Arris modem/router combo. I haven’t disabled the 2.4Ghz or 5Ghz channels yet, but that’s my next step. I have also refrained from using Circle, since that App has been unreliable and I think is no longer a Disney product (they may have sold it because it has problems?) If it persists I will buy a straight modem as see how it works.
rgabby , I have a Netgear AC2200 router and have disabled the WiFi on the router. I changed the channel to 1 on the 2.4 GHz. Primary reason I bought the Orbi was to extend my WiFi as the range extender I had did not do a good job and had dead spots in my house.
I read on another forum on having separate SSIDs for 2.4 and 5 GHz channels which I am going to try today or tomorrow. Here is the link to the forum:
https://windsorwebdeveloper.com/making-netgear-orbi-great-again/
Seems like Jon Wood (author of the blog) was able to get stable Orbi again after doing the few things he mentions in the post. I am going to try one solution at a time, to see if any of those will help isolate the problem.
Good luck and let me know if something works for you:)
