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Need to change WiFi password but can't get anywhere to change it.
I need to change my WIFI access password but can't seem to get any where to change it. The ORBI APP just wants me to set up the system I can't access all the other bits. There seems to be multiple things wrong with my set up.
One thing at a time. I have it set up with modem and am trying to use it as just a router. My provider insists I use their modem. So I take an ethernet cable from the modem and plug into the RBR50 but if I plug it in to the internet port that has the yellow highlight around it, no connection is made (Cell phone says could not get IP address from DHCP). If I then plug it straight in to one of the ethernet ports then I have WiFi internet but the router has red light coming out of it around the top.
Is this a problem before I go any further.
14 Replies
The only way an Orbi will work in router mode is to connect the yellow WAN port to the ISP modem with an ethernet cable. It is often a good practice to power off both the modem and Orbi, connect the cable, power on the modem and wait until all the lights come on correctly, and finally power on the Orbi. Quoting Netgear's web site: "Your Orbi router ring LED might pulse magenta for the following reasons: the WAN port link is down, the router is unable to get the IP address from the modem or ISP, or the router is unable to connect to the Internet. " All the colors are explained here: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean
Just to be clear: the ISP device is a "modem only" or a "modem/router"?
How many ethernet ports are on the ISP modem?
What is the make/model of the ISP modem?
To be clear, when I set up with ethernet cable running to an ethernet port instead of the internet port I get excellant wifi from both the Orbi modem and satelitte, but the modem has a Magenta ring permanently on it, no pulsing. I think it is telling me the the set up is wrong. But it has worked well for a year and a half delivering excellant WiFi throughout my home. Unfortunately somebody in the neighboughhood must know the default FiWi password and is now stealing my internet and so I need to change the WiFi password. However I cannot get in to the admin for the Orbi to change it.
I have tried again by shifting the ethernet cable from the router to the internet port instead of the ethernet, then press the sync button and the magenta ring goes away. Unfortunately now when I try to connect to the Orbi WiFi network the devices all say "Couldn't get IP address"
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Taurus548 wrote:To be clear, when I set up with ethernet cable running to an ethernet port instead of the internet port I get excellant wifi from both the Orbi modem and satelitte, but the modem has a Magenta ring permanently on it, no pulsing. I think it is telling me the the set up is wrong. But it has worked well for a year and a half delivering excellant WiFi throughout my home. Unfortunately somebody in the neighboughhood must know the default FiWi password and is now stealing my internet and so I need to change the WiFi password. However I cannot get in to the admin for the Orbi to change it.
I have tried again by shifting the ethernet cable from the router to the internet port instead of the ethernet, then press the sync button and the magenta ring goes away. Unfortunately now when I try to connect to the Orbi WiFi network the devices all say "Couldn't get IP address"
Modem/ Router
The ISP device is a modem router.
The ISP device has 4 Ethernet points and is a Huawei 659b.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. But some Internet service providers, such as BT in the UK, supply modem/routers that won't work in bridge mode.Setup Bridge Mode - Huawei HG659/HG659b | Spark NZ
Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR SupportMany people put their Orbis into AP mode.
I would do a factory reset on the RBR and setup from scratch. Skip the wizard and after entering in a admin PW and setting up that portion of the wizard, go in and configure AP mode on the RBR directly under Advanced tab/Advanced settings/Router and AP mode. Once you get this setup and apply the change, then connect the RBR to the ISP modem.
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Taurus548 wrote:I need to change my WIFI access password but can't seem to get any where to change it. The ORBI APP just wants me to set up the system I can't access all the other bits. There seems to be multiple things wrong with my set up.
One thing at a time. I have it set up with modem and am trying to use it as just a router. My provider insists I use their modem. So I take an ethernet cable from the modem and plug into the RBR50 but if I plug it in to the internet port that has the yellow highlight around it, no connection is made (Cell phone says could not get IP address from DHCP). If I then plug it straight in to one of the ethernet ports then I have WiFi internet but the router has red light coming out of it around the top.
Is this a problem before I go any further.
