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greattutor9000's avatar
Dec 07, 2018

Netgear Orbi Keeps freezing

Hello,

I am having a weird problem with my NetGear Orbi(RBR50).  My entire network will just freeze up for about 2-3 minutes and then it will go back to normal.  When I say freeze up when I try to browse a webpage it just sits there for about 10 seconds and then it says page cannot be displayed.  After about 2 minutes it just works as if nothing happened.  This is happening on all of my wireless devices and wired devices on a regular basis now.  I have firmware version 2.2.1.210 and I have AT&T fiber (modemBGW210).  I also noticed that when the freeze happens I try to ping google.com on my wired computer and it just times out, after a minute or 2 it just starts working.  The network icon in the system tray doesn't show any indication that the network has been disconnected.  I connected one of my computers directly to the modem to test it when the network freezes and it works just fine so I know the modem is not the issue

 

Also I set the AT&T modem to IPPassthrough and I can see on the Orbi that the internet port has the IP assigned to me by my ISP

 

Any advice or help would be appreciated!

13 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Try a full power OFF of the ISP modem and Orbi router for 1 minute. Then back on with the modem and let it sync. Then power ON the Orbi router.

     

    Might try a factory reset of the Orbi router if your FW was autoupdated. 

    • greattutor9000's avatar
      greattutor9000
      Aspirant

      Hi, 

      Thanks for the reply, I powered of both devices and powered back on the modem and let it sit for about 5 minutes.  THen I powered on the Orbi.  Unfortunatly about a hour or so later I expereinced the same 1-3 minute freeze up of my network.  I don't see any error messages or anything  that could lead me to the problem

      • ekhalil's avatar
        ekhalil
        Master
        What wired devices do you have connected to Orbi? Any wired mesh speakers (eg. Sonos)?