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Forum Discussion
Netgear Orbi whole home WiFi system
I just bought the orbi whole home
WiFi system - 1 x router, 1 x satellite but I can’t set it up because the Ethernet cable does not fit into my BT telephone/broadband socket. Am I doing something wrong? Thanks for any help
WiFi system - 1 x router, 1 x satellite but I can’t set it up because the Ethernet cable does not fit into my BT telephone/broadband socket. Am I doing something wrong? Thanks for any help
8 Replies
RJ45 LAN ports are all the same. Try a different LAN cable. CAT6 is recommended.
Which model Orbi system do you have? RBK##?What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Something to keep in mind.my current router is a TP Link and plugs into a BT phone adapter which has a phone port and a small box like port and this plugs into the phone socket. I dont think I have a modem?
- Are you by any chance trying to insert the Ethernet RJ45 cable into the modem’s phone RJ11 which is smaller?
Your modem should have another socket for Ethernet cable, doesn’t it?
