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Shahab's avatar
Shahab
Apprentice
Apr 17, 2020

Netgear Pro support plans

I have a Netgear Orbi Mesh WifFi system (RBR0 Router + 2 RBW30 Satellites) with which I have been having connectivity issues for the past month and been unable to get any traction from Netgear support. I was thinking about a premium support plan, Netgear offers a couple of different plans for home users. The more affordable plan is the ProSupport plan (https://prosupport.netgear.com/home/), however that doesn't support the RBR40 (https://kb.netgear.com/000055591/Which-products-are-covered-by-NETGEAR-ProSupport-for-Home) even though it does support other Orbi systems such as the RBS40. Anyone know why this is? Netgear also offers the GearHead support plan (https://gearhead.netgear.com/) but that's pretty expensive. I don't want support for all devices in my house, just the Netgear WiFi system. Shahab

Troubleshooting

9 Replies

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  • Anonymous's avatar
    Anonymous
    Apr 17, 2020

    you may be better off (and save some money) if you just post your clear and concise questions here

    • Shahab's avatar
      Shahab
      Apprentice
      Apr 17, 2020

      Hi Jim,

      I already have a separate post on the issues I'm facing with my Orbi system, basically wifi connection drops every day, occasionally multiple times a day, have received some good workaround suggestions but not an overall resolution to my problem.

       

      Shahab

      • Anonymous's avatar
        Anonymous
        Apr 17, 2020
        Shahab wrote:

        Hi Jim,

        I already have a separate post on the issues I'm facing with my Orbi system, basically wifi connection drops every day, occasionally multiple times a day, have received some good workaround suggestions but not an overall resolution to my problem.

         

        Shahab

        firmware?

  • CrimpOn's avatar
    CrimpOn
    Guru
    Apr 17, 2020
    Shahab wrote:

    I have a Netgear Orbi Mesh WifFi system (RBR0 Router + 2 RBW30 Satellites) with which I have been having connectivity issues for the past month and been unable to get any traction from Netgear support. I was thinking about a premium support plan, Netgear offers a couple of different plans for home users. The more affordable plan is the ProSupport plan (https://prosupport.netgear.com/home/), however that doesn't support the RBR40 (https://kb.netgear.com/000055591/Which-products-are-covered-by-NETGEAR-ProSupport-for-Home) even though it does support other Orbi systems such as the RBS40. Anyone know why this is? Netgear also offers the GearHead support plan (https://gearhead.netgear.com/) but that's pretty expensive. I don't want support for all devices in my house, just the Netgear WiFi system. Shahab

    Caveat: I have not purchased a support plan from Netgear. (I am too cheap.)  I believe your aprehension is unfounded.  The list of supported products clearly includes the RBK33, which includes exactly the products you mention, i.e. one RBR40 and two RBW30 wall units: https://www.netgear.com/images/datasheet/orbi/RBK33.pdf My guess is that whoever compiled the list simply "missed" the RBR40.

     

    As for the merits of the different support plans, "I got nothin."