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JDSiph's avatar
JDSiph
Tutor
Sep 04, 2020
Solved

new RBR50 (& RBS50) with firmware 1.4.0.18

Hello.  Just purchased a new Orbi AC3000 (RBR50 & RBS50).  It is restarting itself every couple days (seems random and results in ~ 5 min network/WiFi outage).  I was checking the firmware to see if it is "current" and it says it's on V 1.4.0.18 and it also says "No New Firmware Versions Available" in the status field on through the web admin.

 

I see that this version was released in 2016 (it's now 4 years later) and the Netgear support website says the latest firmware is V 2.5.1.16.  How am I this far out of date and why isn't some sort of a firmware update appear me obvious?  Did I buy an older "new" unit?  Can I update the firmware from 1.4.0.18 to 2.5.1.16?  Seems crazy to drop $300 on a new system that appears to be stuck 4 years in the past.  Who knows if this is part of my self-reboot problem.

 

Thanks for any advice.

  • JDSiph's avatar
    JDSiph
    Sep 07, 2020

    Thanks all.  I followed FURRYe38 advice and did manul updates as followed.

     

    Started at 1.4.0.18 (what it was shipped with)

     

    Manual update of Satellite and then Router in this order.

     

    • 2.0.0.74 (Satellite)
    • 2.0.0.74 (Router)
    • 2.2.1.212 (Satellite)
    • 2.2.1.212 (Router)
    • 2.5.1.16 (Satellite)
    • 2.5.1.16 (Router)

    Seemed to work fine.  Now running "current" firmware on both.

     

    Thanks again....

8 Replies

  • Mstrbig's avatar
    Mstrbig
    Master
    Sep 04, 2020
    JDSiph wrote:

    Hello.  Just purchased a new Orbi AC3000 (RBR50 & RBS50).  It is restarting itself every couple days (seems random and results in ~ 5 min network/WiFi outage).  I was checking the firmware to see if it is "current" and it says it's on V 1.4.0.18 and it also says "No New Firmware Versions Available" in the status field on through the web admin.

     

    I see that this version was released in 2016 (it's now 4 years later) and the Netgear support website says the latest firmware is V 2.5.1.16.  How am I this far out of date and why isn't some sort of a firmware update appear me obvious?  Did I buy an older "new" unit?  Can I update the firmware from 1.4.0.18 to 2.5.1.16?  Seems crazy to drop $300 on a new system that appears to be stuck 4 years in the past.  Who knows if this is part of my self-reboot problem.

     

    Thanks for any advice.

    I would go nback to the store you purchased it fr4om and ask the question about the unit.

    You can get the official release firmware 2.5.1.16 from here and manually update:

    https://www.netgear.com/support/download/

    Just put in your model orbi and it will display the files for download for your router and satellite. Update the satellite first.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 04, 2020

    To get from initial shipping FW to lastest v16, you need to install v2.0.0.74 on the RBS first then RBR. 

    Then you can go directly to v16 on the RBS. 

    I believe you will need v2.2.1.212 on the RBR next before you can finally graduate it to v16. 

    Manually download the FW files from here:

    https://www.netgear.com/support/product/RBK50.aspx#download

     

    Use a wired PC and web browser to do this. 

    JDSiph wrote:

    Hello.  Just purchased a new Orbi AC3000 (RBR50 & RBS50).  It is restarting itself every couple days (seems random and results in ~ 5 min network/WiFi outage).  I was checking the firmware to see if it is "current" and it says it's on V 1.4.0.18 and it also says "No New Firmware Versions Available" in the status field on through the web admin.

     

    I see that this version was released in 2016 (it's now 4 years later) and the Netgear support website says the latest firmware is V 2.5.1.16.  How am I this far out of date and why isn't some sort of a firmware update appear me obvious?  Did I buy an older "new" unit?  Can I update the firmware from 1.4.0.18 to 2.5.1.16?  Seems crazy to drop $300 on a new system that appears to be stuck 4 years in the past.  Who knows if this is part of my self-reboot problem.

     

    Thanks for any advice.

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 04, 2020

      If v212 can be applied then then can go directly to v16. No v32 needed.

      However I think they will need v74 first...

      • mrfranc's avatar
        mrfranc
        Apprentice
        Sep 04, 2020

        Just playing it safe. Since NG does not have a define upgrade path like others.