No internet connection only in part of the house

Question

I have the Orbi and router system and it’s is not connecting to the internet downstairs. I have WiFi access upstairs but it won’t let anything connect to the WiFi downstairs

DarrenM · Answer

What is the setup of your orbi satellites in your home? Do you get signal downstairs just no internet connection?

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DarrenM

Caiteb · Answer

I was able to fix the problem. But yes I was able to get the signal downstairs but it kept telling me there was no internet connection.

FURRYe38 · Answer

How did you fix the problem?&nbsp;

Caiteb · Answer

I had to do a hard reset on the router and the satellite and then had to do a new set up through the orbi app since I was not able to connect to the internet even though the signal came through.

Forum Discussion

No internet connection only in part of the house

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