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4thefamily's avatar
4thefamily
Tutor
Dec 31, 2020

No lights

Power on, but no Internet and no lights...The WiFi on our Orbi is no longer recognized. Tried to reset, but Orbi is not responding. No top lights. Able to connect to cable WiFi so there is Internet coming from from the Modem, but cannot get the Orbi to work.

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 31, 2020

    Try a different power supply? Try one from the RBS to see if any LEDs turn on. 

    • 4thefamily's avatar
      4thefamily
      Tutor
      Dec 31, 2020
      Green LED lights up, but nothing else is working. Won’t connect to Internet, won’t reset, no top lights are flashing like during set up.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 31, 2020

        I would make contact with NG support to see what options are available to you. 

        Good Luck. 

    • 4thefamily's avatar
      4thefamily
      Tutor
      Dec 31, 2020
      We have had it five months. I contacted support and after speaking with someone who didn’t seem to know much about the device, they are sending a replacement since it is still under warranty. I was trying to see if I was missing something before going that route.
      • vajim's avatar
        vajim
        Master
        Dec 31, 2020
        4thefamily wrote:
        We have had it five months. I contacted support and after speaking with someone who didn’t seem to know much about the device, they are sending a replacement since it is still under warranty. I was trying to see if I was missing something before going that route.

        Nice