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Forum Discussion
Occassional Internet Loss - RBR20
I am trying to track down a nuisance connectivity issue. I occasionally encounter loss of connection for typically a few seconds (1 - 20 seconds). Normally this wouldn't be an issue, however it's a...
Is this log from the ISP Modem or something you haveing running on a PC connected to the RBR?
Does the RBR top ring LED turn PINK when this happens?
Is the PC wireless or ethernet connected to the RBR?
Brand and model# of wireless or ethernet adapter installed in PC.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 UTP is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026