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WPJoe's avatar
WPJoe
Tutor
Sep 11, 2020

Ongoing WIFI Calling Issues

Hi - I am having ongoing WIFI Calling issues with my Orbi mesh networking system, which I have tried troubleshooting on this forum with the help of the community.

 

The WIFI Calling experience continues to be very undependable, with a lot of dropped calls and voice dropouts.  Its especially bad on my wife's iPhone.

 

Based on advice of the community I am currently running my Orbi in AP Mode behind a Verizon Fios Quantum router, on which I Have disabled all the SSIDs.

 

I read somewhere that iPhones have real problems with WIFI Calling in this configuration, and someone mentioned moving the Orbi into the DMZ so its not being controlled by the FIOS router.  I wanted to see if it would be recommended to try ENabing the DMZ for the Orbi IP Address?  Would that expose the Orbi in AP Mode to security risks?  Or would this be an OK thing to try?


Thanks.

9 Replies

  • Mstrbig's avatar
    Mstrbig
    Master
    Sep 11, 2020
    WPJoe wrote:

    Hi - I am having ongoing WIFI Calling issues with my Orbi mesh networking system, which I have tried troubleshooting on this forum with the help of the community.

     

    The WIFI Calling experience continues to be very undependable, with a lot of dropped calls and voice dropouts.  Its especially bad on my wife's iPhone.

     

    Based on advice of the community I am currently running my Orbi in AP Mode behind a Verizon Fios Quantum router, on which I Have disabled all the SSIDs.

     

    I read somewhere that iPhones have real problems with WIFI Calling in this configuration, and someone mentioned moving the Orbi into the DMZ so its not being controlled by the FIOS router.  I wanted to see if it would be recommended to try ENabing the DMZ for the Orbi IP Address?  Would that expose the Orbi in AP Mode to security risks?  Or would this be an OK thing to try?


    Thanks.

    I suggest, if your connection from the ONT to the Quantum router is network cable, to eliminate the Quantum router and connect your Orbi directly to the ONT. Set the router up in router mode. This may very well solve your issue. 

    With regard to iPhones having issues, the only issues I've seen is usually the cause of the Cellphone company's faulty network. When goin WIFI calling you are basically using VOIP connecting to their servers, which is sometimes where the problem is. 

    • WPJoe's avatar
      WPJoe
      Tutor
      Sep 13, 2020

      Thanks for this suggestion - my Quantum router is connected via coax so I cant do that.

      • Mstrbig's avatar
        Mstrbig
        Master
        Sep 13, 2020
        WPJoe wrote:

        Thanks for this suggestion - my Quantum router is connected via coax so I cant do that.

        Since you are connected via COAX, do you also have a network cable plugged into the WAN port of the Quantum Router?

        Do you have the TV package as well? If so there are ways to configure your setup.

        If no to both questions, you could reconfigure your Quantum router to bridge mode and your Orbi router to Router mode. This setup solved a customer's issue with WIFI calling.  

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 11, 2020

    I would not be recommended to put the RBR in the DMZ when in AP mode. You need a firewall in between you and your connected devices. 

    WPJoe wrote:

    Hi - I am having ongoing WIFI Calling issues with my Orbi mesh networking system, which I have tried troubleshooting on this forum with the help of the community.

     

    The WIFI Calling experience continues to be very undependable, with a lot of dropped calls and voice dropouts.  Its especially bad on my wife's iPhone.

     

    Based on advice of the community I am currently running my Orbi in AP Mode behind a Verizon Fios Quantum router, on which I Have disabled all the SSIDs.

     

    I read somewhere that iPhones have real problems with WIFI Calling in this configuration, and someone mentioned moving the Orbi into the DMZ so its not being controlled by the FIOS router.  I wanted to see if it would be recommended to try ENabing the DMZ for the Orbi IP Address?  Would that expose the Orbi in AP Mode to security risks?  Or would this be an OK thing to try?


    Thanks.