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Fowlkes523's avatar
Fowlkes523
Aspirant
Dec 14, 2019

Orbi 11 Internet Connectivity Issue

Our Orbi 11 modem seems to lose connectivity to our Xfinity internet about once a day lately and I have to unplug the power and reset it. Is there a known problem with this modem or should I call Xfinity and check with them? 

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 14, 2019

    Do you have the cbk40 or which model do you have?

    If you have another model, which modem is it? 

     

    If you do have a cbk40, can you take a screen snip of your modem connections page? It shows the status of your coax connectino signals. 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 17, 2019

        Thanks! that'll tell us a lot about your signal strength, errors, etc. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 04, 2020

    Any progess on this? 

    Fowlkes523 wrote:

    Our Orbi 11 modem seems to lose connectivity to our Xfinity internet about once a day lately and I have to unplug the power and reset it. Is there a known problem with this modem or should I call Xfinity and check with them?