I purchased the Orbi50 system from costco last year. It has worked great until a couple of days ago when I noticed the RBR flashing white and all the RBS magenta. I checked the modem and it indenticated nothing was connected. To troubleshoot I disconnected the orbi and plugged my laptop directly into the modem and my laptop worked fine. So clearly the issue is with Orbi, I tried calling netgear but they want $100 to trouble shoot?!?! What a scam... they should stand behind their product.I tried reseting the RBR, holding in the button for 15 seconds but nothing happens, just keeps blinking white, no amber. The Orbi app is unable to connect as well.Any idea what caused this and how to fix?

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). One User Experience/Configuration:https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026 Has a factory reset and setup from scratch been performed since last FW update?

MY COMMENTS PROVIDED IN CAPS BELOW. THANKS FOR THE GUIDANCE.What Firmware version is currently loaded? IDK, WOULD THIS BE DONE MANUALLY? I HAVEN'T HAD TO TOUCH THE SYSTEM SINCE I PURCHASED IT.What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? XFINITY / MOTOROLA MB7420 - NO ISSUES WITH THE MODEM, IT CONNECTS DIRECTLY WITH MY LAPTOP WITH NO ISSUESWhat is the size of your home? Sq Ft? TWO STORIES. 8,000 SF - WHY WOULD THAT BE A FACTOR CONSIDERING I HAVE HAD THE SAME SETUP FOR THE LAST YEAR.What is the distance between the router and satellite(s)? I HAVE 4 SATELLITES THAT ARE ROUGHLY 30 FEET APART. I HAVEN'T MOVED THEM SINCE FIRST INSTALLATION30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using?Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. I CAN'T CONNECT SO NO WAY TO CHANGEAny Wifi Neighbors near by? NO NEIGHBORS IN RANGE. If so, how many?https://kb.netgear.com/19668/Link-Rate-and-Transfer-SpeedTry enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...Has a factory reset and setup from scratch been performed since last FW update?I GUESS MY MAIN QUESTION IS, IF THE SYSTEM HAS BEEN UNTOUCHED HOW IS IT THAT IT ALL OF A SUDDEN COMPLETELY FAILS. SEEMS LIKE NETGEAR SHOULD SUPPORT ITS PRODUCTS. WHY WOULD I INVEST IN THEM AGAIN IF THE EXPECTATION IS ONE YEAR OF DURATION L.

You'll need to log in to the RBRs web page and find the FW version that you have loaded. Possible your Orbi got a FW udpate and hasn't processed correctly. RBS need to be on same version of FW as well as RBR.

Jds101 wrote:I purchased the Orbi50 system from costco last year. It has worked great until a couple of days ago when I noticed the RBR flashing white and all the RBS magenta. I checked the modem and it indenticated nothing was connected. To troubleshoot I disconnected the orbi and plugged my laptop directly into the modem and my laptop worked fine. So clearly the issue is with Orbi, I tried calling netgear but they want $100 to trouble shoot?!?! What a scam... they should stand behind their product.I tried reseting the RBR, holding in the button for 15 seconds but nothing happens, just keeps blinking white, no amber. The Orbi app is unable to connect as well.Any idea what caused this and how to fix?Magenta usually means the device has lost connection https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

I tried factory reset, held a paper clip for over a minute and the RBR still flashes white, never amber.

Orbi 50 - flashing white / magenta satellites

11 Replies

FURRYe38
Guru
Jan 21, 2021
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed

Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

Has a factory reset and setup from scratch been performed since last FW update?
- Jds101
  Aspirant
  Jan 21, 2021
  MY COMMENTS PROVIDED IN CAPS BELOW. THANKS FOR THE GUIDANCE.
  
  What Firmware version is currently loaded? IDK, WOULD THIS BE DONE MANUALLY? I HAVEN'T HAD TO TOUCH THE SYSTEM SINCE I PURCHASED IT.
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? XFINITY / MOTOROLA MB7420 - NO ISSUES WITH THE MODEM, IT CONNECTS DIRECTLY WITH MY LAPTOP WITH NO ISSUES
  
  What is the size of your home? Sq Ft? TWO STORIES. 8,000 SF - WHY WOULD THAT BE A FACTOR CONSIDERING I HAVE HAD THE SAME SETUP FOR THE LAST YEAR.
  What is the distance between the router and satellite(s)? I HAVE 4 SATELLITES THAT ARE ROUGHLY 30 FEET APART. I HAVEN'T MOVED THEM SINCE FIRST INSTALLATION
  30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
  https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
  
  What channels are you using?
  
  Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. I CAN'T CONNECT SO NO WAY TO CHANGE
  Any Wifi Neighbors near by? NO NEIGHBORS IN RANGE. If so, how many?
  https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
  
  Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
  
  Try disabling the following and see:
  Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
  
  One User Experience/Configuration:
  https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...
  
  Has a factory reset and setup from scratch been performed since last FW update?
  
  I GUESS MY MAIN QUESTION IS, IF THE SYSTEM HAS BEEN UNTOUCHED HOW IS IT THAT IT ALL OF A SUDDEN COMPLETELY FAILS. SEEMS LIKE NETGEAR SHOULD SUPPORT ITS PRODUCTS. WHY WOULD I INVEST IN THEM AGAIN IF THE EXPECTATION IS ONE YEAR OF DURATION L.
  - FURRYe38
    Guru
    Jan 21, 2021
    You'll need to log in to the RBRs web page and find the FW version that you have loaded.
    Possible your Orbi got a FW udpate and hasn't processed correctly.
    RBS need to be on same version of FW as well as RBR.
vajim
Master
Jan 21, 2021
Jds101 wrote:
I purchased the Orbi50 system from costco last year. It has worked great until a couple of days ago when I noticed the RBR flashing white and all the RBS magenta. I checked the modem and it indenticated nothing was connected. To troubleshoot I disconnected the orbi and plugged my laptop directly into the modem and my laptop worked fine. So clearly the issue is with Orbi, I tried calling netgear but they want $100 to trouble shoot?!?! What a scam... they should stand behind their product.

I tried reseting the RBR, holding in the button for 15 seconds but nothing happens, just keeps blinking white, no amber. The Orbi app is unable to connect as well.

Any idea what caused this and how to fix?
Magenta usually means the device has lost connection

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
- Jds101
  Aspirant
  Jan 21, 2021
  I tried factory reset, held a paper clip for over a minute and the RBR still flashes white, never amber.
  - vajim
    Master
    Jan 21, 2021
    Jds101 wrote:
    I tried factory reset, held a paper clip for over a minute and the RBR still flashes white, never amber.
    Dead?
    
    how old?
Jds101
Aspirant
Jan 22, 2021
After spending $89 and two hours on the phone with netgear they told me the RBR50 failed and I will need to purchase a new unit. Purchased the Orbi system just over a year ago and now they want me to purchase again? No thank you, I will go with a new company that stands behind their products and supports their customer. What a joke, how long until they take this post down!?!
- vajim
  Master
  Jan 22, 2021
  Jds101 wrote:
  After spending $89 and two hours on the phone with netgear they told me the RBR50 failed and I will need to purchase a new unit. Purchased the Orbi system just over a year ago and now they want me to purchase again? No thank you, I will go with a new company that stands behind their products and supports their customer. What a joke, how long until they take this post down!?!
  I'm sorry to hear that
  
  wishing you all the best.

Forum Discussion

Orbi 50 - flashing white / magenta satellites