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Srmodi1963's avatar
Srmodi1963
Tutor
Apr 07, 2020

Orbi 53 with latest firm updates and satellite does not show any devices

I updated firmware and my satellite does show any device ms connection. Internet is fine all satellites are working fine 4 of them just on orbi app all show green and connected but does now show any device connected. Why before old firmware it used to show which device connected to which satellite. Please can somebody explain or is it firmware problem?? Or some thing else

14 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 07, 2020

    Please try a factory reset and setup from scratch with the RBR and RBS.

    • Srmodi1963's avatar
      Srmodi1963
      Tutor
      Apr 07, 2020
      Thank you .
      Right now since everyone working and schooling from home and internet is working fine I do not want to reset and try all over again. I taught if there is easy fix. I earlier turn in and off all satellite and router. Do do factory Resettings I have to wait At list month.
      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 07, 2020

        Something to try maybe at night after everyone has gone to bed when you get time. 

        If the system is working otherwise, let it go for now. 

         

  • Retired_Member's avatar
    Retired_Member
    Apr 08, 2020
    Srmodi1963 wrote:
    I updated firmware and my satellite does show any device ms connection. Internet is fine all satellites are working fine 4 of them just on orbi app all show green and connected but does now show any device connected. Why before old firmware it used to show which device connected to which satellite. Please can somebody explain or is it firmware problem?? Or some thing else

    Why did you update the firmware?

    • Srmodi1963's avatar
      Srmodi1963
      Tutor
      Apr 08, 2020
      My orbi app It says new firmware is available and I should update it. This was there for 3 months ( since dec 19) I ignored it until now. And updated last week. Now all are up to date. But this problem arise. I want to fix only is easy fix otherwise wait until next update.
      • Retired_Member's avatar
        Retired_Member
        Apr 08, 2020
        Srmodi1963 wrote:
        My orbi app It says new firmware is available and I should update it. This was there for 3 months ( since dec 19) I ignored it until now. And updated last week. Now all are up to date. But this problem arise. I want to fix only is easy fix otherwise wait until next update.

        My advice is revert back now to the version that was stable for you.

         

        In the future do NOT do any manual (App or Email) updates,  When you NEED an update NG will push it to you with no action required by you.