NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Hpak's avatar
Hpak
Aspirant
Apr 14, 2020

Orbi Ac2200

I hope people are doing well and satying during these difficult times.  Since we are now all working from home and having to help homeschool, we were having issues with our Wifi.  We did our research and bought the Orbi AC2200.  I thought this would help.  

 

We have our Router in the Basement on one side of the house, a Satelite in the middle of the Main Floor and the Second Satelite at the other end of the House upstairs. We have done what is recommended.  However we are having issues with the Wifi still.

 

Many of the decives are showing a single bar and for some reason the Mainfloor TV is connecting to the upstairs Satellite and the Xbox upstair in my sons room is connecting to the main floor satelite.  There is no rhyme or reason what each device connects to.

 

All the reviews are great but I am disappointed to see some of the Wifi not working correctly.  Could my sateliltes be a issue? placement of the statellite? Do I need another satelite even though my house is under 3,000sq feet.

 

Any help would be great.

3 Replies

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 14, 2020

    Basements are not recommended placement or locations for the main host router and wifi. I would get the RBR out of the basement and up on the main floor. You can put the RBS in the basement. 

     


    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

    • Hpak's avatar
      Hpak
      Aspirant
      Apr 17, 2020

      Thanks for the response!  Unfortunately I can't move my modem from the basement as this is where they set-up everything.  

      How do you manually set a channel?  I think it must be on auto.

       

      Thanks

      • Retired_Member's avatar
        Retired_Member
        Apr 17, 2020
        Hpak wrote:

        Thanks for the response!  Unfortunately I can't move my modem from the basement as this is where they set-up everything.  

        How do you manually set a channel?  I think it must be on auto.

         

        Thanks

        don't waste your time on setting a manual channel.....your neighbors are doing the same.

         

        is it possible to run a ethernet cable out of the basement to a new location for the Orbi ...maybe the next floor up.  The middle of the house is best.