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Forum Discussion
Orbi AC3000 Router not working
Hi there,
my AC3000 green power light is on
no wifi network
satellite not connecting (pink)
following restart, router LED lights do not light up
Orbi App states "RBR50 disconnected"
Unit broken? Anything I can try to trouble shoot?
Thanks!
5 Replies
my AC3000 green power light is on
I assume that is the RBR50 router?
What modem/gateway/ONT connects it to the Internet?
Has this just started happening? Has anything changed on the network?
Orbi App states "RBR50 disconnected"
Can you access the router with a web browser and the graphical user interface (GUI)?
Have you reset the RBR50?
How do I reset my Orbi WiFi System to factory default settings? - NETGEAR Support
Just another user with time on their hands.
Hi Thanks, for the response.
Yes, it is the RBR50 router
Yes, started a day ago without any change to system (in over a year)
The Orbi Router connects via ethernet to an Optimum router (with it's own wifi - Intertek FiberGateway GR140DG)
I used a needle to press "reset": for well over 10 secs. Nothing changes. No LEDs light up. Green power light stays on.
When I try to access through App it just says disconnected. Not sure how to access via browswer.
The Orbi Router connects via ethernet to an Optimum router (with it's own wifi - Intertek FiberGateway GR140DG)
So, you are using two routers at the same time. That can cause problems and explain why you can't get at its controls.
What is Double NAT? | Answer | NETGEAR SupportWhen I try to access through App it just says disconnected. Not sure how to access via browser.
Start here:
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
But first sort out the double NAT issue.
Yes, started a day ago without any change to system (in over a year)
Any number of things could have happened. When you set up the Orbi it will try to anticipate the NAT thing and pick settings that avoid problems. Maybe the other router did something odd that screwed up the settings.
Just another user with time on their hands.
Ok - eill give those a read. But isn't it odd that no LED lights show up on Orbi Router even if not even plugged in? Should not at least the white LED ring pulsate during start up?
