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Forum Discussion
Orbi AC3000
I’m trying to set up and i get to where the router tries to join the Orbi WiFi address but it can’t connect and doesn’t come up on my WiFi settings?
17 Replies
Bettylou2020 wrote:
I’m trying to set up and i get to where the router tries to join the Orbi WiFi address but it can’t connect and doesn’t come up on my WiFi settings?New or used system? If used factory reset before attempting to configure.
- New i never got it to connect
Are you using a wired PC and web browser to setup the RBR?
- No, Using the app
I know it can be frustrating.
Start again:
reboot ISP modem/router, reset Orbi router before connecting to ISP router, connect Orbi to ISP router and turn on, run the app to configure the Orbi router, following the instructions. This should get you setup, unless you are having an issue with WIFI on the device you are using for setup.
- No i was using the App. Even the Verizon tech could get the Orbi to connect to the router. I can’t shut off the Verizon WiFi or go directly through the modem in our basement the tech tried that also.
Is this a Verizon Orbi that you got from Verizon? if so, you'll need to keep in conect with verizon about this. They are responsible for support on there verizon FW developed Orbi.
