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Forum Discussion
Orbi and Netflix
My Orbi system has been working fine to stream Netflix programmes on my SmartTV until a few days ago, when I started receiving a message saying that Netflix have detected that I am using an "unblocker" (VPN) or a "proxy" and to please turn them off to continue to download.
Puzzled, I went to Netflix support, who were very unhelpful and said that I should check with my ISP. This I did, and they confirmed that there was no VPN, unblocker or proxy on my system. I went back to Netflix to tell them this - again they were rather unhelpful and said they had referred the matter to their technical department who would get back to me (they haven't - this was a week ago!).
I then tried playing Netflix programmes on my desktop computer - but just got the same message. Then I connected my computer direct to my ISP's router rather than going through Orbi - result, no problems streaming Netflix on my computer! But I can't connect my Smart TV direct to my ISP's router as it is too far away, which is precisely the reason I bought an Orbi System.
Has anyone had the same problem? Are there any settings I can change on the Orbi system to solve this problem? (By the way, other streaming services such as Amazon Prime and BBCiPlayer are not affected and work fine with Orbi).
I then
14 Replies
What is the Mfr and model# of the ISP modem? Built in router by chance? if so, then this either needs to be bridged fully and let the Orbi router be the main router, or if the modem can't be bridged, use the modems DMZ for the IP address the Orbi router gets from the Modem. You maybe in a double NAT condition.
Thanks for the response, but I'm afraid I'm an elderly techo-virgin and don't really understand your reply, and wouldn't know how to carry out the changes you suggest. I'm in UK , my ISP is SKY and the modem they supply is their standard one.
Any chance of an idiot's guide to sorting out this problem?!!
If you were able to plug directly into your ISP's modem, then it is still acting as a router, correct? If so, your Orbi needs to be set up as an access point only, not a router. Check the instructions for putting it in AP mode.
