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Orbi and Ring Chime doorbell connection problems.
Orbi and Ring Chime doorbell connection problems.
Orbi is a mesh network and creates one SSID for network connections. Usually, we would have network-5g and network-2g - now it’s just one name - not sure if that is a big deal or not, however, I could not get Ring Chime working after the disconnection of a bridging network extender that only used 2g but was pointless as the Orbi setup is actually providing whole-house coverage!
Anyway, on to the business…. Chime looks on ‘broadcast’ channel 6 to be used for the 2.4GHz network signal.
My Orbi default setup was for 2.4GHz to be set to an Automatic [therefore variable I guess] ‘broadcast’ channel. The IOS app does not allow advanced settings to be accessed and is quite limited - so here’s my fix:
I had to use the web browser to access the Orbi config - from within the local network, I accessed it using http://orbilogin.net and then admin and password [or if you’ve changed it…. whatever you used].
Locate the Wireless Settings Page and take a look at the 2.4GHz Channel setting. When I located 2.4 GHz as automatic, I used the dropdown box to select channel 6 - the Orbi took about 3 minutes to apply the change and restart.
I was then able to very quickly complete the Ring Chime setup! Yay!
5 Replies
For any channel changes or configurations, it must be done with the RBR web page using a web browser. Glad you got it working. Thanks for posting.
Please mark your thread as solved so others will know.
Enjoy. :smileywink:Thanks for the comments and info. Like others, I have been fighting with the connection issues with my two Ring Doorbell 2 devices for MONTHS. Issues still - EVEN after having two Chime Pros sent in order to keep the Ring Doorbells on the 2.4 Ghz side. We also have Alexia/Amazon devices (Dots, two ECHOs, etc.) all connected with the Ring app as well.
The majority of time the issue happens at 4 AM and getting false "Motion at the Front Door" announcements from the Chime and Amazon devices at the same time. Nothing there. When I look on my phone (Android) Ring App - sure enough the front door connection is poor. Nothing wrong with the Orbi Mesh system. Trying to use the Ring App to see the device health - the RSSI for the Front Door bell is not even showing up. Trying to see the Chime Pros network it shows all green and good (which it is not). Trying to then see the device health on the Chime Pro closest to the front door - the APP goes nuts and shuts down.
No matter how many times I go and reboot the Rings to the network - within a day or two - the issues come back. Have had replacement Doorbells - still same issue. Have been sent replacement Chime Pro - still same issue.
Yesterday was asked by RING tech to put the Doorbells back on my home network - and that is the last time there is any recordings or events logged. I get the notications on Amazon devices of motion but not on my phone app for RING. The app only notifies me when I hit the doorbell button - but again no live views or recordings.
So from what others have posted, we all know the issue is keeping the Ring devices on the 2.4 GHz. I just logged into the ORBI and then went to Setup, WIreless Setup - and changed the 2.4 GHz from AUTO to Channel 6. Orbi rooter did the reboot and I'm now going to go and add the Ring Doorbells back to Chime Pro network and see if this will work as they don't want to work on the ORBI network and see what happens.
Question - I'm looking through the manual and can't find anything - is there ANY way to set up a 2.4 GHz channel or "Split" the router like the one from Spectrum which I got rid of and just have a "bridge" from the cable provider to the Main RBR20??
Orbi doesn't support separation of SSID.
To help with 2.4Ghz IoT setup, you can try this:
Helps get the devices connected.
Historical posts about RING devices:
https://community.netgear.com/t5/Orbi/Best-Performance-for-Ring-Devices-Orbi-Config-Settings/m-p/1768448#M64620
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649457/highlight/true#M43053
https://community.netgear.com/t5/Orbi/Need-some-help-with-Orbi-and-Ring-Doorbell-2/m-p/1671059/highlight/false#M46565
https://community.netgear.com/t5/Orbi/Ring-Doorbell-2-and-Orbi/m-p/1685149/highlight/true#M49058
https://community.netgear.com/t5/Orbi/Orbi-and-Ring-products-issues/m-p/1709487/highlight/true#M52996What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
smcolivas wrote:Thanks for the comments and info. Like others, I have been fighting with the connection issues with my two Ring Doorbell 2 devices for MONTHS. Issues still - EVEN after having two Chime Pros sent in order to keep the Ring Doorbells on the 2.4 Ghz side. We also have Alexia/Amazon devices (Dots, two ECHOs, etc.) all connected with the Ring app as well.
The majority of time the issue happens at 4 AM and getting false "Motion at the Front Door" announcements from the Chime and Amazon devices at the same time. Nothing there. When I look on my phone (Android) Ring App - sure enough the front door connection is poor. Nothing wrong with the Orbi Mesh system. Trying to use the Ring App to see the device health - the RSSI for the Front Door bell is not even showing up. Trying to see the Chime Pros network it shows all green and good (which it is not). Trying to then see the device health on the Chime Pro closest to the front door - the APP goes nuts and shuts down.
No matter how many times I go and reboot the Rings to the network - within a day or two - the issues come back. Have had replacement Doorbells - still same issue. Have been sent replacement Chime Pro - still same issue.
Yesterday was asked by RING tech to put the Doorbells back on my home network - and that is the last time there is any recordings or events logged. I get the notications on Amazon devices of motion but not on my phone app for RING. The app only notifies me when I hit the doorbell button - but again no live views or recordings.
So from what others have posted, we all know the issue is keeping the Ring devices on the 2.4 GHz. I just logged into the ORBI and then went to Setup, WIreless Setup - and changed the 2.4 GHz from AUTO to Channel 6. Orbi rooter did the reboot and I'm now going to go and add the Ring Doorbells back to Chime Pro network and see if this will work as they don't want to work on the ORBI network and see what happens.
Question - I'm looking through the manual and can't find anything - is there ANY way to set up a 2.4 GHz channel or "Split" the router like the one from Spectrum which I got rid of and just have a "bridge" from the cable provider to the Main RBR20??
Hello again and thanks for the links.
The Base is in my office. The first Orbi Satelite is less than 20 feet away and right above the first Chime Pro. The 2nd Orbi Satelite is about 25/30 feet away from the first Satelite. I noticed that after the last Firmware update and now when I did the steps below - the Orbi Mesh took out both satelites and all of the items are linked to the base. Not suprised as it came back on first.
I did go and do the items in prior postings:
- Turn off 5 GHz SSID broadcast. You must wait for about 1-1.5 minutes for the change to take effect.
- Pick up phone/pad.
- Go to wifi settings and tell it to forget the connection to the Orbi's SSID
- Turn OFF WiFi radio on the phone or pad for 5 seconds. Then turn the wifi radio back on.
- Tell phone to connect to the Orbi (it will see and use the 2.4 GHz SSID)
- Set up IoT thing
- Turn on 5 GHz SSID broadcast
- The next time your mobile phone connects to the Orbi it should find, and use, 5 GHz.
??I also unchecked the Enable WMM setting under the 5 GHz as well as transmit as not clear if affected anything or not?
Anyway, I waited and then logged into the wifi and I comfirmed that my phone was in fact on the 2.4 GHz. I went into the orbi app and deleted both ChimePros. I then went and added the first one on the inside wall behind the front door Ring device. I then went and hit setup button on Ring Device and had it go find the Chime Pro Network again - which it did. I then went outside and re-entered the Chime Pro Network for the Front Door bell - the Chime Pro stated connected. Well it is WORSE and not better. Just like before when issued started - I have no RSSI on Ring App for the Front Door and poor connection noted, then I just got the first false motion detection from the Front Door as in the past when network issues.
AUGH.... one step forward and now two steps backwards.
So I went out and took the battery (even though hardwired trickle charge) and did the add network again for the front door - it joined the Chime Pro again and waited for Firmware update on the RING. I now have an RSSI at least - 68 - which is crap. And the Chime Pro RSSI is at 44 vs in the 27-32 range when I had the 5 GHz transmitting.
I don't know if any benefit to do the other Chime Pros at this point?
