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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
I have a Ring doorbell pro and with some aprehension after a few days reading the posts on this forum I went ahead and ordred an Orbi system with 2 sattelites from Costo. It will arrive on Tuesday.
Looking at the Ring facebook group there is the usual problem that half of the people with Ring and Orbi are having no issues while the other half have various problems including getting motion alerts but no live view. Some people are told to get a Ring chime pro and connect the doorbell to it instead of the Orbi.
Other sugggestion are the usual firmware, reboot etc. If you dont make any progress here it my be worth joining the Ring FB group. I may be back on Tuesday if I have a similar problem but I plan to maintain a working AP in parallel to testing the Orbi so I will have a plan B.
I think that the people who do not have problems are the ones where the Ring devices connect to the Router. It would be good to know from the Orbi owners if the problems are the ones with Ring connecting to a satellite.
Reboot, etc, nothing. In fact, by just turning off my satellites, the Ring doorbell and camera connected to the router and started to work with no action on the Ring (I had to move them in as some were too far).
Well, using a Chime Pro is not really an option. In normal setup I have Ring Doorbell + 1 Camera on Satellite 1, 1 Camera on satellite 2 and 1 Camera on the router. So as you can see, it's not an option to get them all connected to 1 AP. On top of that it would 100% defeat the purpose of me buying the Orbi to replace my original router + repeater and have a cleaner network environment... Adding an AP is a band-aid, not a solution to fix the problem.
Either it's an Orbi or a Ring problem, and I do not see why I should add more AP, or jump through hoops to resolve a problem that is a manufacturer responsibility. At the end neither will probably care and just be satisfied with the 50% who are happy.
One suggestion that I recall is to see if the doorbell is trying to connect to the sattelite on the 5ghz channel. The speculation was that the 5ghz frequency did not go as far through obstacles as the 2.4ghz frequency and might have more issues.
It's connecting to the 2.4 GHz band. Ring products are only on the 2,4 GHz band (excepted the Doorbell Pro), and will not recognize a 5 GHz band.
Ring will also work on band 1-11 only, which is what is in the US, not a problem there either.
Have you determined if it is connectivity or protocol issue ?. For example when live view does not work can you still ping the doorbell ?. Does the behavior change if the client device is connected to a sattelite vs the router etc.