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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
For me the solution was to force the Ring Doorbell to have a static/same IP via the router's DHCP settings. After I did that "live view" became much more responsive and the device didn't drop off the attached devices list.
All I can figure is the doorbell's power saving mode is so aggressive that it causes problems with DHCP renew/release.
All my devices have assigned IP addresses (through the DHCP server on the router).
Yes, I have been thinking that the device stops to connect, then the router is unable to find it. However it seems it happens only on devices linked to a satellite. When I made my test with all devices connected to the router (they were not at the final location), then Live View was working fine.
I have been trying to find where to increase the TTL, but cannot find it on the router.
- Make sure the doorbell has a permanent IP address. Not just a random one. This is done via Advanced->LAN Setup->Address Reservation
You’ll need the doorbell MAC address (available through the app). Reboot the router to force the static IP to the doorbell.
I am also seeing connection through sat orbi and this resolved the problem for me.All my devices have a fixed IP, organized per type, and that does not help.
Weirdly latelty, the camera on the satellite is OK, but the one on the router is not: no Live, lag of 10 seconds after event, video starts also 10 seconds after detecting movement. I think that a soft reset may help.
Anyway, I must say that it is not working very well all together, I switch from a router + repeater to make my life easier, but at least in my previous config my doorbell was 100% perfect (not anymore). I did not have cameras (I bought the Orbi to get them closer to a network point), so I am not sure.
I think I am going to add my repeater, link it to the router, and put a camera on it, to see if I get a difference. But that would defeat the purpose of the mesh netwrok.
So far not happy.
Thanks that worked for me.
I have added a Ring Spotlight Cam Battery (already got a Ring Flood Light Cam and Ring Pro) and was having a problem with only Live View everything else worked fine with the Spotlight Cam.
I change my Orbi Router settings for the Spotlight to a static IP and now live view is working everytime.
Thanks
Thanks that also seems to have worked for me.
I have added a Ring Spotlight Cam Battery, Ring Doorbell 2, my Ring Chimes and Ring Chime Pro (although now have no need for the Chime Pro network). I too was having a problem with only Live View, everything else seemed to work fine with the Spotlight Cam and Ring Doorbell 2 although they had some latency issues.
I change my Orbi Router settings for all my Ring devices to having a reserved IP address and now live view is working everytime.
Thanks
Just a quick update - I thought that changing my Orbi Router settings for all my Ring devices to having a reserved IP address had resolved the problem, but it appears not and I am completely back to where I was previously with live view timing out!
Frustrating as it is, the motion video capture works just fine, but as a previous contributor noted, what's the point of having a camera if you can't 'drop in' to check on things!!
Any other suggestions would be most welcom :-)