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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
For me the solution was to force the Ring Doorbell to have a static/same IP via the router's DHCP settings. After I did that "live view" became much more responsive and the device didn't drop off the attached devices list.
All I can figure is the doorbell's power saving mode is so aggressive that it causes problems with DHCP renew/release.
All my devices have assigned IP addresses (through the DHCP server on the router).
Yes, I have been thinking that the device stops to connect, then the router is unable to find it. However it seems it happens only on devices linked to a satellite. When I made my test with all devices connected to the router (they were not at the final location), then Live View was working fine.
I have been trying to find where to increase the TTL, but cannot find it on the router.
- Make sure the doorbell has a permanent IP address. Not just a random one. This is done via Advanced->LAN Setup->Address Reservation
You’ll need the doorbell MAC address (available through the app). Reboot the router to force the static IP to the doorbell.
I am also seeing connection through sat orbi and this resolved the problem for me.All my devices have a fixed IP, organized per type, and that does not help.
Weirdly latelty, the camera on the satellite is OK, but the one on the router is not: no Live, lag of 10 seconds after event, video starts also 10 seconds after detecting movement. I think that a soft reset may help.
Anyway, I must say that it is not working very well all together, I switch from a router + repeater to make my life easier, but at least in my previous config my doorbell was 100% perfect (not anymore). I did not have cameras (I bought the Orbi to get them closer to a network point), so I am not sure.
I think I am going to add my repeater, link it to the router, and put a camera on it, to see if I get a difference. But that would defeat the purpose of the mesh netwrok.
So far not happy.
- One other thing I found that I tried was disabling SIP ALG. There’s another thread on here about how ring uses SIP for video