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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
I just wanted to join the conversation and say that I've been battling this exact issue for a couple months now. It's been nice reading this thread and at least realizing I'm not the only one. I was excited at the prospect of using my Orbi in conjunction with my Ring cams and my 600/600 fiber connection at home. I figured it would be a match made in heaven! Then I started noticing the fairly frequent issues trying to get to Live View. The only things I've tried so far are to disable the Beamforming and MU-MIMO options in the advanced settings (didn't help my issue) and have most recently hooked up the 4 Ring Chime Pro's that Ring sent me for each of my cams. That is apparently their best workaround to date. For me, it still hasn't solved my issue and has slowed down my connection a bit as expected. I thought it might be a little better in the beginning with the Live View issue, but I still find myself constantly having to try over and over until it finally works. I hope that we eventually find a good solution to this issue. Even if it had worked, I wasn't wild about having 4 Chime Pros in the mix just to get around something that shouldn't be happening in the first place.
Thanks!
rawbutt They sent you 4 ring chime PROS? Are you sure all 4 of them are PROS and not just regular ring chimes? It doesn't make sense to have more than 1. I've tried with 2 and your Ring devices just get confused. The reason being, a Ring Chime Pro is just a range extender dedicated to Ring devices with a fixed SSID that only Ring devices can see, and you can't change that SSID either. You can tell it doens't work properly because in your app, your second (or 3rd or 4th, in your case), would show an identical list of Ring devices. At least for me, removing any Ring Chime Pros has worked the best so far. Now, if you are just using Ring Chimes and not the Pros (or extenders), those you can have as many as you want.
rmadilao Yep, they sent me 4 Pros, not just chimes. As you mentioned, I see all 4 of my Ring cams listed under Linked Devices for all 4 of the Chime Pros, which I thought was odd. I even discussed it at length with a Ring tech support rep who said he was familiar with this issue. He explained that each Pro had its own SSID and separate network and that I should just plug them up one by one and then go through the setup allowing each cam to connect to its corresponding Chime Pro. He said the cams would not roam around from Chime to Chime looking for a stronger signal, etc. They would stay on whichever they joined during setup. But I'm with you... I thought that seemed odd and didn't seem right that I'd be seeing all of my cams on all of the Chime Pros. And when I look at each cam, for the network name, it just says "Chime Pro Network" for all instead of the unique name I gave each Chime Pro. So now I'm wondering if I'm doing more harm with 4 Chime Pros than without using any. I have tested it extensively today and have had lots of issues with Live View as I did before installing any of the Chime Pros.
Managed to get my two Ring Video Doorbell's working properly by disabling SIG ALG and changing the VPM port numbers (I read on another thread that someone did this and it improved Ring reliability). Live view from a remote location is now almost instaneous.
- Wow! Are those two config options both in the Orbi? Any particular VPM port that you have to change to?