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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
Hi there,
I've just registered to also submit my frustration with Ring products.
We have a Doorbell 2 and a Floodlight Cam (hardwire power).
We have just purchased an Orbi Pro (base/1 satellite) and have had trouble ever since. Having said that, we switched from 3x Apple Airport Extreme access points over to the Orbi system and all of the Ring products were equally useless on that too.
We have tried the ridiculous Chime Pro "booster" and video issues were even worse (freezing).
We are having the same issues as you guys; video freezing, pausing, live view timing out (not working at all), doorbell ring notifications not going through... etc.
I honestly believe the problem lies with the Ring hardware/firmware. We have a good signal to all Ring devices (at least RSSI -50) but performance is shocking. I don't think the radios in these little devices are that great.
Does anybody have a fix/update or have spoken to Netgear or Ring about these issues? The Ring technical support line is not very "technical" at all and the support staff, while very friendly and welcoming, are not very technically minded.
Any updates/fixes anybody has are greatly appreciated.
OK, I mentioned over a week ago that I was getting a Velop system (Main + 1 satellite, to try). Installed 1 week ago, and not a problem 99% of the time. The only issue I had was for 2 hours one day, all video recording were choppy, but I would put that on the ISP probably. And I noticed it because I have been doing a lot of testing and watching all recordings. Otherwise I may have not noticed it.
I get Live feed with no problem, no delay in getting notifications (1-2 seconds), and videos are as expected. I even have a location around my house than can trigger 2 cameras and the doorbell at almost the same time. All of them recorded with no issue, and that with the 3 of them being on the same satellite.
A few times I got a black screen on Live on 1 camera, but I waited a minute and the feed was correct. Maybe needed to wake up the camera, but not a major issue.
Contrary to the Orbi, I noticed that the Ring devices always show connected.
So, at the end, the experiment is successful. And I am able to get everything in my house working with only 1 satellite.
Now, the Velop has less features that can be managed than the Orbi. Cannot hide SSID (even though some tools can detect hidden SSID), and the web UI and phone app do not offer exactly the same features. I would have expected the web UI to be a superset, but it is not. Interface is also a little clumsier, but at the end, if the system works, I think I will be happy as I do not fiddle with it once I am set.
The Velop also has a limited number of ports (in fact only 1 free on the Router), so I have to get a small switch to add my 2 wired devices. Velop is smaller than the Orbi, giving more options to find a place.
Now I have seen people very happy with Orbi + Ring, so there may be other factors that impact a setup…
Kaput5 Happy to see you got something working with the Velop. I've tried the Velop myself as well. In my physical environment, it worked, but the AC2200 radios were not strong enough for my situation. It couldn't punch through ceilings and walls that I needed to get the signal through. Although conneciton worked fine, I could never get my full 250Mbps on a satellite node. Hence, I forced myelf to stick with Orbi for its AC3000 radios. Orbi Pro that is, because the firmware was much more stable. For all those wondering, I've also tried Eero Pro, original Orbi, LInksys AC5100 + Linksys AC3000 Max stream combo.
long time ring video doorbell user (version 1) and orbi. For some reason since yesterday I can't get one of them to connect to wifi. I keep failing setup with a blinking top half white or left half white.
I'm guessing it might be something on RIng's end since they had an outage yesterday? Anyone else experiencing issues?
- My ring stick cam and doorbell still continue to fall off the network (main router, I have a another stuck cam in the router satelite and it’s dependable) daily and I have to reboot the router or create motion to have the cams come back to the network. The other night I had boxes stolen from under my ring doorbells nose because the thieves must have struck during a period when I wasn’t home and the doorbell must have fallen off the network. So basically you purchase these items hoping to protect your house and processions and they just don’t work. I’m probably about 500-800 dollars in on equipment and service just to be as protected as having nothing at all. Ring informed me that they do have issues with Googles mesh network but they work perfectly fine with Orbi (first mesh network that they were compatible with)...told them they really need to read the Netgear and Ring forums as the issues have been well documented and they are mistaken if they think their isn’t an issue between Ring and Orbi.
