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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
Some Smart or IoT device Mfrs are not properly testing out there setup mechanisms to ensure that there products work well on MESH systems with a single SSID. For devices that only support 2.4Ghz, they will not see 5Ghz ever. Its the setup software which maybe getting confused when the setup mobile device supports both 2.4Ghz and 5ghz and there software seems to expect the mobile device to be connected to a 2.4Ghz signal. It shouldn't have to as the 2.4Ghz and 5Ghz singles are on the same WLAN network. The mfr seems to not fully test this out thus leading to customer confusion about Orbi not working well for some devices that only support 2.4Ghz. Orbi works and handles getting devices connected. It's up to the mfr and there software setup mechanism to better support having setup mobile devices connected to either frequency to get there devices installed.
Tadpolesuv wrote:
I have been having problems with Live View on my doorbell but it seems to work fine on the two cameras (Floodlight cameras) I have. I got a suggestions from one of the post on this thread to install the Ring Chime Pro and connect it to the doorbell. I did that and it cleared up my problems with Live View. The doorbell had a very strong signal to the ORBI satalite in my configuration but for some reason Live View would not work. It orginally worked when I first installed my ORBI but eventually it began to fail and then completely stopped working. It would still detect motion and record just fine but Live View would not work. After I installed the Ring Chime Pro everything is working great again. I only connected the doorbell to the Ring Chime Pro since the other cameras were working fine. I am guessing that that it got confused with the 2.4G and 5G networks using the same SSID. It was a cheap fix ($50) for a problem that I have been dealing with for several weeks. Give this a try before you take your ORBI back.
Firmware version V2.2.1.210
One router and one satalite
Yup. This is why I separate my 2.4 and 5 network manually in the Orbi (through Busybox interface). I have 6 Ring cameras and even the Ring alarm and they all run on the 2.4Ghz except for the Doorbell Pro which works quite well on 5Ghz. I force all my other mobile devices to only connect on 5Ghz. 2 Orbi PROs and an Orbi Outdoor cover my entire house and backyard. I also do get actual 300-400Mbps while connected to an Orbi Pro satellite. On the main router unit itself, I can get 450Mbps easily as it doesn't have to go node hopping. Working great for me.
Thats great that it's working for you. Just hope that device mfrs will take more notice on this as Orbi user shouldn't have to go to lengths to separate the Orbis Wifi SSID names to get there devices to connect. Mfrs need to step up.
I'm still hoping that NG can offer a simpler UI feature that lets users disable either radio. Will see if they do. :smileywink:
rmadilao wrote:
Yup. This is why I separate my 2.4 and 5 network manually in the Orbi (through Busybox interface). I have 6 Ring cameras and even the Ring alarm and they all run on the 2.4Ghz except for the Doorbell Pro which works quite well on 5Ghz. I force all my other mobile devices to only connect on 5Ghz. 2 Orbi PROs and an Orbi Outdoor cover my entire house and backyard. I also do get actual 300-400Mbps while connected to an Orbi Pro satellite. On the main router unit itself, I can get 450Mbps easily as it doesn't have to go node hopping. Working great for me.
I asked for a similar type of feature in the UI in the Orbo Pro lineup about having control of the 2 frequency bands. They took my request, and got back to me after a week. The answer was NO! LOL....
Thats a shame. Well at least you tried. I presume there are various reason why they don't put that in. IT's just more than separation. Lots of other things. It's working for you so Enjoy. :smileywink:
You might save a config to file for safe keeping later on. Not sure if this process captures the separation or not. I suppose you'll find out if you upgrade FW or have to do a factory reset, load the saved config from file and see if things are still as you had them setup.
rmadilao wrote:
I asked for a similar type of feature in the UI in the Orbo Pro lineup about having control of the 2 frequency bands. They took my request, and got back to me after a week. The answer was NO! LOL....