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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
Modem Combo Units will be a casue of double NAT and cause problems with another router such as the Orbi router connected it it:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
JustinH wrote:
Having similar issues since I installed an Orbi router & satellite. Except my stick up cam stopped sending notifications & cloud recording motion. I could still live view but that was it.
I have a FIOS wireless gateway & re-enabled the 2.4 wifi on it (had disabled it & the 5.0 on the Fios so erverything ran on the Orbi system)... lo-n-behold, the Ring stick up cam now sends and records motion. Just adding my 2 cents, hoping someone knows of a workaround. My 2.4 signal sucks out where I wish to mount the stick up cams. Which was mainly my reason for wanting to go with the Orbi system!!!
Nothing to do with double NAT. The ring devices simply disconnect from the netgears after awhile. I had put mine on an old AP plugged into my Orbi sat to get it to stay online. Based the research I did at the time this is pretty common issue with Ring and Netgear routers.
It probably does if you have a modem with a router built in and install the Orbi in router mode. This does cause a couble NAT condition and would inhibit some devices to connect with there services. Since you put yours in to AP mode, seems to confirm this with your configuration.
Hope this will help the other poster though.
wildsubnet wrote:
Nothing to do with double NAT. The ring devices simply disconnect from the netgears after awhile. I had put mine on an old AP plugged into my Orbi sat to get it to stay online. Based the research I did at the time this is pretty common issue with Ring and Netgear routers.
- Yup. It happens on the battery based Ring devices with Orbi. I have 6 Ring cams. All wired ones connect fine to Orbi. The battery ones need a Ring Chime Pro in between to maintain connectivity.
good lord what a horrible and glaring problem. once again, Netgear making its users the beta testers. I was having this problem but my Ring Pro is wired into my doorbell transformer. I think it has nothing to do with battery vs wired.
- Its how the power management is done for the battery based Ring devices versus hardwired. Most likely puts the device to sleep too much and certain keep alive signal isnt often enough to maintain connectivity with the Orbi. Wired devices dont have this problem. Most of the time its how each company interprets the networking stack specs. Thats why major device vendors have interop testing events.
