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Forum Discussion

Kaput5's avatar
Kaput5
Star
Feb 03, 2018

Orbi and Ring products issues

I recently switched from one router + repeater to the Orbi system. No installation problem.   When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
Orbi
Ring
Troubleshooting
wildsubnet's avatar
wildsubnet
Apprentice
Feb 13, 2018

For me the solution was to force the Ring Doorbell to have a static/same IP via the router's DHCP settings. After I did that "live view" became much more responsive and the device didn't drop off the attached devices list.

All I can figure is the doorbell's power saving mode is so aggressive that it causes problems with DHCP renew/release. 

Age13's avatar
Age13
Aspirant
Feb 24, 2019

Thanks that worked for me.

 

I have added a Ring Spotlight Cam Battery (already got a Ring Flood Light Cam and Ring Pro)  and was having a problem with only Live View everything else worked fine with the Spotlight Cam. 

 

I change my Orbi Router settings for the Spotlight to a static IP and now live view is working everytime.

 

Thanks 

  • MikeG63's avatar
    MikeG63
    Apprentice
    Mar 06, 2019

    Thanks that also seems to have worked for me.

     

    I have added a Ring Spotlight Cam Battery, Ring Doorbell 2, my Ring Chimes and Ring Chime Pro (although now have no need for the Chime Pro network).  I too was having a problem with only Live View, everything else seemed to work fine with the Spotlight Cam and Ring Doorbell 2 although they had some latency issues. 

     

    I change my Orbi Router settings for all my Ring devices to having a reserved IP address and now live view is working everytime.

     

    Thanks 

    • MikeG63's avatar
      MikeG63
      Apprentice
      Mar 06, 2019

      Just a quick update - I thought that changing my Orbi Router settings for all my Ring devices to having a reserved IP address had resolved the problem, but it appears not and I am completely back to where I was previously with live view timing out!

       

      Frustrating as it is, the motion video capture works just fine, but as a previous contributor noted, what's the point of having a camera if you can't 'drop in' to check on things!!

       

      Any other suggestions would be most welcom :-)

      • Age13's avatar
        Age13
        Aspirant
        Mar 06, 2019

        Just a quick update since my last post Live View has stop working on my Battery Spotlight Cam.

        The Static IP Config only worked for a few days. Motion detection works fine and has also worked.

         

        My Ring Door Pro and Floodlight Cam work fine with Live View.

        I am waiting on a Chime Pro to see if that sorts it out.