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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
Just to follow on from last post. I have now had the Spotlight Cam Battery working with the Chime Pro for over a week without any problems.
Prior to adding the Chime Pro the Spotlight Cam Battery seem to work for a couple days at max.
I have notice there is a firmware update (2.3.0.32) for the Orbi RBK50 which has to be installed maunally, may it got a fix for this problem.
Hi, in answer to your question regarding whether the latest firmware upgrade has improved matters. I have just finished upgrading my two satellites and router to v2.3.0.32 and it does seem to have improved matters with regard to the Spotlight Cam Battery, but frustratingly not with my Ring Doorbell 2.
If you are going to do this manual update please do read the release notes carefully as they is a sequence of firmware upgrades to be followed, and you are advised to update your satellites first before you update the router.
Definitely a case of two steps forward and one step backwards!!!
Thank's for the pointers on the update procedure MikeG63, I will be updating my network this weekend.
However my Liveview problem seems to be sorted now since using the Chime Pro Network for the Spotlight CAM Battery.
I will try it back on the Orbi network after the update to see if the update has also fix the Liveview problem I was experiencing.
Hi, also be aware that there is a further firmware update that's not listed on the support site that will appear on the update page for 2.3.0.44 that will need to applied. No release notes for this one as far as I can see, but the update has gone OK.
After that both my Spotlight Cam Battery and Ring Doorbell 2 now seem to work - but for how long :-)
Just by way of an update, it is looking promising after updating to v2.3.0.44 :-)
is this firmware beta or something? Not seeing it for my Orbi when I check.
Attached is youtube video with information about new firmware release.
It is only acessable via the support page under firmware update for the RBR50/RBS50. (not via the orbi router login ONLINE UPDATE)
You need to read the release note before you update.
- Ah so Netgear is gonna do the ole screw over older equipment users and not make it available for the RBR40?
I can't comment on that.
It's looks like the latest firmware available for the RBR40 / RBS40 is 2.3.0.28
I’m on the latest firmware and the note about IOT device disconnects being fixed made me hopeful Ring Doorbell 2 would actually stay connected...so I reprogrammed it this morning and live view has worked like a champ all day. Yeah!
- ok, reporting back as well. i have had my two ring battery stick up cams working excellent with a tethered asus acess point.
i was reading the above posts and decided to update my orbi to the 2.3.0.44 firmware. once i did i went back to the firmware update page to check that everything was good and the the update page said there is a newer firmware!? so i updated to 2.3.1.44 firmware and reset my one of my battery cams and reconneted it to orbi network and so far the first few hours it has been working flawlessly live view and all!
So, I will test again tomorrow to give a full 24-48 hours and see if the new firmware fixed the issue, so far it seems like it has...guess the ring battery cam live view issue might have been on the orbi side... Hi, I hate to be the bearer of bad news, but having updated to v2.3.0.44 a few days ago it now appears nothing has changed. It seems to work more consistently when the device is shown on the 'attached device' list. However as soon as the doorbell and camera go in to 'sleep' mode to save battery usage they dissapear from the attached device list, and then seem to need movement to wake them up so you can the use 'live view'. The other way that seems to work for me (although not consistently) is to try 'live view' a few times in succession and that sometimes seems to work.
On a slightly separate note has anyone had problems setting the right TZ in the Admin / NTP page?
- ok updated with the latest firmware 2.3.1.44 and although when the ring spot light cam battery connects its live view works well but once the camera goes into sleep mode its back to live view working sometimes... SO an asus access point it is, it works excellent and no issues just easier to do then testing back and forth... my .02
So I have now come to the conclusion that because of the way mesh networks work, and inparticular in the Orbi's case, there is currently no solution because of the way Netgear have configured their mesh network and the Ring battery operated devices 'sleeping' to save battery life. It's not Netgear's or Ring's fault, just the way both devices work. I can see why the mains devices work as they do not loose their network connection. So I have decided not waste any more of my valuable time on trying to get the two systems to work.
I have therefore decided to spend a small anmout of money and go for the simple solution, which in my case was to use my existing Chime Pro for the garden camera which connects to a Chime Pro network connected to the Orbi Satellite at the far end of my house. For the front door I have bought, for £40, another Chime Pro and located it near the front door which connects to the Orbi router and the Doorbell 2 in turn connect to the Chime Pro network generated by this new device. It took a little effort to persuade the front door Doorbell 2 to connect to the correct Chime Pro network, but now I have it all set up and correctly configured everything now works reliably as expected.
I really didn't want to go down the access point route as it introduces yet another wireless network device and would have worked out more expensive and time consuming.
Didn't I read somewhere that by changing to "Short Preamble" that helped this issue? Sorry I cant give a direct reference, but thought I read it somewhere
