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Forum Discussion
Orbi and Ring products issues
I recently switched from one router + repeater to the Orbi system. No installation problem. When I first connected my Ring Doorbell and 2 Ring Spotlight cameras, no connection issues. One camera ...
Hey! Thx again so much! I went to the screen you described. But I'm not seeing my Ring listed. I see my ChimePro but not my Ring. There are a few titled "Unknown" or other random names. Was it obvious for yours?
Thx again!
Jeff
Your Ring doorbell will only be listed as a connected device if you used it recently. What I did was used the Ring app on my phone to pull up the "Live View." If it does not pull up, it will at least be trying. That should be all you need to then see the Doorbell "pop up" on your screen of listed devices that are connected. Once you see it, look at the IP number it is using, then go back to the screen where you can assign it manually.
Hmm..yeah that didn't do it for me. Maybe b/c my Ring is connected to the ChimePro's network? I looked up the MAC address for the Ring and do not see any device with that address in the list as well. Again, really appreciate the help.
In the Ring app, under "devices," "door bell," "Device Health," what is your signal strength reading? When I had Beamforming & MU-MIMO enabled, my strength reading was awesome (RSSI - 34). Now that they are disabled, my reading RSSI reading is only 63. If you get much higher than the mid sixties, that can be an issue, too, b/c the signal is too weak. Have you tried taking the Chime Pro out of the network? Or is the doorbell too far away to connect to anything without the extender? I took the my extender out, b/c with the Orbi router and 2 satellites I had no need for any extenders. The extender was actually a problem in my system.
Signal strength is RSSI-6. Is that good?
The doorbell is fairly close to an Orbi satellite. And the ChimePro is right next to both. So yeah, maybe I will try taking the ChimePro out.
Yes, RSSI - 6 is awesome. Low numbers are excellent. Sixty-eight, 69, 70 is the range where the signal is getting too weak. Sounds like your extender may be the problem.
Ok, I will try that. I'm curious...when you click Live View does yours still say "Activating Device" before Live View appears? I was away for a week, and Live View would not work at all. Now that I'm home, it works pretty quickly...after a brief "Activating Device" screen appears.
https://en.wikipedia.org/wiki/Received_signal_strength_indication
bayoyong wrote:Signal strength is RSSI-6. Is that good?
The doorbell is fairly close to an Orbi satellite. And the ChimePro is right next to both. So yeah, maybe I will try taking the ChimePro out.
Since assigning static IP and disabling both beamforming & MU-MIMO, when I click "Live View" I see, "Sending Request" and then instantly after that I see a live pic of my front yard.
Ok thx again so much for all of your help! I'll try removing the ChimePro and let you know if that helps.
Jeff
